Z GrillsZ GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ!
Z Grills (zgrills.com) has 747 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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747 approved reviews, newest moderated first
Matthew W.
I bought my new Z Grill so I could dive into the life of smoking meats. It has turned out to not just be a great smoker but also a grill. I have smoked Turkey Breast( OMG they were so moist), Smoked Ribs(Fall Off the bone moist ribs), and cooked whole chickens, perfection. I could not be happier with the performance of my grill.
Tim R.
Set temp and relax ...taste is outstanding
Tyler D.
Great delivery and easy assembly.
Aaron G.
Awesome pellet grill and you can't beat the value for the money you spend. It is going strong and haven't had any issues at all. Had it for about a year now. If your looking to get into a pellet grill this is your go to.
Mike T.
I am very happy with this purchase! these work great for my camping set of tongs. I would recommend purchasing these to anyone.
Steve
Reply to ZGrill Teams response: Thank you for response and I am glad to know that you are working on app updates. Just so you know, I reached out to your support team on 2/7 with details such as smartphone type, software update version and app version information. I look forward to hearing from you again regarding this issue. ===================== I purchased my grill (Backyard Warrior 7002C2E (7002F2) Pellet Grill with wifi) May, 2024 and I have had nothing but trouble with the app and connecting to the grill ever since. The smoker itself works great but the reason I purchased the wifi model was for remote monitoring especially for long smoke sessions. Z Grills Email Support is AWFUL. On average, it takes 1 email and 2 followups to get A response over a few weeks! Then ,usually a few more back and forth email responses to get a (temporary) solution weeks later. Once again, the 2.0 app lost connection to the grill and it takes multiple tries to get it to "see" the grill again let alone view the current temperature and settings. This happened again last week and once again I am awaiting a response from Z Grills Support. I've attempted to call Support in the past and when you eventually get through or receive a callback, that team is helpful but not with technical issues. I'm really disappointed I paid extra for a feature that only works part time and that Z Grills Support is barely available or helpful.
Response from Z GrillsFeb 10, 2025
Hi Steve Thank you for taking the time to share your feedback. We’re truly sorry to hear about the challenges you’ve experienced with the 7002C2E WiFi functionality and our 2.0 app. We understand how important reliable remote monitoring is—especially during long smoke sessions—and we apologize for any inconvenience caused by connectivity issues and delayed support responses. Your experience does not reflect the standard we strive for, and please know that your concerns are being taken very seriously. We are actively working on improvements to the app’s stability and connectivity, and we’re in the process of enhancing our support systems to ensure more timely and effective assistance for technical issues. In the meantime, if you continue to experience difficulties, please don’t hesitate to reach out directly to our support team. Providing as much detail as possible about the issue will help us expedite a resolution. We appreciate your patience and understanding as we work to improve our products and services. Your feedback is invaluable in helping us serve you better in the future. Thank you again for your honest review. Sincerely, ZGrills Team
Dave D.
This grill is amazing, I have had many different smokers and live the technology this grill has, I just used it for the first time and smoked a brisket and tritip and both were amazing. We are very happy with the grill!
Aaron W.
The grill delivery came quickly and customer service was also helpful. I reversed seared some ribeyes and can't wait to break out some ribs and pork butt!