Z GrillsReviews of zgrills.com

I've had this grill for little over a year. In this time, i've put the grill through it's paces. Food prep for work lunches, Cooks for family events. The smoker has delivered each and every time. Today, on mothers day (2025) i had an issue where by i needed to contact customer support. The customer service dwarfed the excellence of the smoker it's self. i was contacted, given verbal instructions on how to fix my issue. The grill and customer service, continue to be outstanding.

wifi app sucks, customer service sucks, if you buy from them you are on your own dont trust there reviews probably in house reviews, face book is just them posting things that there employees do no help if you purchase good luck

Just bought my second Zgrill and am very happy with it. The first one was about 5 years old and still running great. (Only had to replace the internal probe in 5yrs). The only reason I decided to upgrade was to get more grilling space! I am extremely happy with the length of time I get out of these grills for the price I paid.

Do not buy from this shady company! I just purchased their 600D3E and received the 2021 version of that model. How?? I contacted their customer support 3x and after sending all of the pictures and documentation to them, they basically told me to return it and they weren't doing anything about it. I had no idea that this version still existed in 2025. I feel like I've been part of a bait & switch program by Z Grills. I would also like to add that they advertise a 3 year warranty with their smokers and the fine print says the warranty starts on the date of manufacturer so they basically sent me a smoker that is out of warranty.

So far so good! Assembled and seasoned the grill and did my first cook today. Chicken thighs and drummies… Cooked at 300 degrees, just a slight smokey flavor, will try low and slow on the next go around to draw more smoke. Can’t wait to cook pork shoulders next!

I love my Zgrill smoker and just bought my second one. Zgrill is a quality smoker that is well built and has performed beyond my expectations. I have already upgraded to a larger model after a year of awesome smoking. Customer service has been great and the smokers have been shipped quickly and securely. The quality of the smoked food I’ve been able to make rivals the food friends with much more expensive smokers makes. Can’t go wrong with a Zgrill.

I ordered a grill from Z-grill about two weeks ago and decided to return it the day after I opened it because I discovered they shipped a different model than I ordered on Facebook. Since they have a 30 day return policy with a free return shipping label, I decided to send it back since I didn't order this cheaper model! I have called and spoken with the customer service 4 times and they were always very nice but would always say that they will need to have a manager approve it and they will send an email back to me with approval within 24 hrs. It has never happened!!! I have called them 4 times and also emailed them but they won't refund me or return my messages saying that they will refund me. From what I have seen so far, they are NOT holding up their refund policy and I am running out of time to return the grill. I would not recommend purchasing from Z-grills and find another company that has better customer service and reputable. I will update this if they ever get back with me now that it is on Trustpilot. UPDATE: At first I gave them a 1 star but now after writing a review, they responded back and are giving me a full refund with a prepaid shipping label as long as I pay a restocking fee. Since they are taking care of me, I ordered the correct one again so hopefully I receive the right one this time so I can get smoking!

The Z-Grille was easy to set up and get started. Used it for the first time on Saturday and smoked chicken to perfection. Was moist and juicy. My wifi pit module came in so after I install it looking forward to smoking all sorts of meats.