Zero FoxtrotReviews of zerofoxtrot.com

Really poor communication and when you bring up the notion of a chargeback due to their poor communication they cancel your order. Which is fine. I did receive a refund but feel their business attitude is way off base. Won’t respond then play victim when they see an email with something they don’t like! So you know they were reading the emails but sending supposed automated emails ! Yet they say any questions reach out and we will respond .

I was a lifetime customer until it came time to return an item because the stitching failed. I wore it 3 times over the span of 2 years. Well I guess their NO BS guarantee isn’t worth nothing. Don’t fall for their claim of lifetime guarantee. A veteran owned company doesn’t care about a veteran who needs help with a defective woobie jacket. I will never shop there again.

Don't pay attention to the haters dropping one star reviews it's absolute nonsense. I've placed more than 25 orders over the last 2 years and have never had a problem. On 1 occasion there was a manufacturing defect of the stitching on a dog leash I bought from them. Customer service replaced it with no questions asked. Ignore the drama, you can trust ZF.

I been ordered few times already, unfortunately this time I placed an order for two shirts, one of them they send me the wrong item, apparently they send you what they have at that moment and NOT what the customer wants, not very pleasant way to do business with them !

Sizing on website isn't correct with products. I paid for shipping myself and they still argued with me back and forth about the measurements. They just need to fix their measurements and not argue with people :(

I read a bunch of the negative reviews on here and have to say that was not my experience with them. I've had several orders now, usually get the products within a week. I always get what I ordered in good condition. The products are high quality and I'll order from them again (probably today).

Poor quality item. Cheap Chinese zipper broke within 8 months on a jacket used less than 20 times in very light use situations, in the house as a house coat. Contacted customer service about repair or possibly buying another zipper. Was told, “Go find an “Alteration Shop.” A 42% 1 star ratings means this company won’t last long. Veteran owned they say, must be POGs and REMF’s as any line team member wouldn’t treat their teammates in this fashion.

I didn't enjoy it as much as I would like, but the quality is okay and the company deserve good review for 4 stars.