ZenotiReviews of zenoti.com

We have recently migrated over to Zenoti and although it hasn't gone smoothly at times (no fault of Zenoti, previous CRM provider) we have had full support and communication from the Zenoti Team. We really like their system and they have accommodated our medical requirements/requests. The system is quick and doesn't lag. It is relatively easy to use and you are able to edit and manage your forms and data. Special mention to Rachit who has been extremely helpful with our constant questions/queries! Rachit is always happy to help and has a cheerful manner. Naomi and Megha were also really helpful and informative at the start of the process.

Interviewer was horrible, he said to expect at least 12 hrs work everyday and weekend working. This is still fine what he did is really horrible and I'm not sure how an interviewer can do this. Right after the interview he contacted my current company senior manager and told him that I interviewed at their company. I just got confronted by my current company senior manager. This interviewer's name is Hari Krishna Malladi. Beware, he might be doing this to all interviewees. It is ethically wrong. Imagine the impact it has on my current role because of him. I did not expect a senior person to behave so unethically.

Zenoti is really focused on growth for our business which is great. The team is really supporting and they go the extra mile for you as a customer.

Our business needs are quite different to the normal Zenoti business. Ritesh, Gouri and Pranathi have been extremely helpful and knowledgable to find the best solutions possible so that we can keep our current business practices and improve them with the capabilities of Zenoti

Ian has been assisting me with my many questions, queries, and projects over the last 3 years. He is extremely reliable, knowledgeable and my go to when I need any help! I couldn't be happier with the support I have received from Zenoti and especially Ian, Nicola and Mark. Thank you!

terrible customer service, if you have an issue and you contact them through their chat on their website, it takes them an hour to respond for every message you send them. the agent replies to your message then goes away for another another and then reply to your follow up message.

Jack was truly amazing and super patient he helped guide us through every step. Jack made the whole transition super smooth and easy..

Zenoti is an absolute nightmare. Their customer service is non-existent—you can’t even call them! Instead, you're forced into an endless back-and-forth via email, hoping someone will actually resolve your issue. If they can fix it, great. If not? Too bad for you. They sell you on features that sound great, but once you’re locked in, the excuses start rolling in. Their training videos are outdated, and there’s no proper one-on-one support. If you ask how to do something, they’ll just send you an old article and expect you to figure it out yourself. It’s a complete scam from A to Z. Avoid at all costs unless you want frustration, wasted time, and empty promises!