ZenotiReviews of zenoti.com

Response from ZenotiFeb 14, 2025

Hi Tom, thank you for taking the time to review Zenoti. We regret to hear your experience has been unsatisfactory and we would like the opportunity to rectify any issues that have occurred. We ask that you please reach out to us at [email protected] and provide more information about your business and experience. Once we have additional details, our team will be able to take the appropriate steps to address your concerns and resolve any issues. Thank you.

Response from ZenotiFeb 11, 2025

Hi Rosewood Medical Spa, Thank you for leaving a review about your Zenoti experience. We regret to hear our software did not meet your expectations and that you’ve encountered challenges with our support team. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the support they need, when they need it. We are continuously working to improve our response times and the quality of support provided. Your Customer Success Manager has since reached out to learn more about the issues you experienced and rectify the situation. We understand our team is working with you directly to identify your queries and concerns, offer support, and provide solutions to you and your team. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. Thank you for being a Zenoti customer.

Response from ZenotiJan 31, 2025

2/19: Hi SC, we requested additional information from you via email and through Trustpilot, but we did not hear back. We would love the opportunity to have one of our executives review this case in the hopes of making things right. We ask that you please share more specifics with us, including your business name. We are unable to identify you based on the information provided. Thank you. 1/31: Hi SC, thank you for taking the time to review Zenoti. We regret to hear your experience with us has been unsatisfactory and we would like the opportunity to rectify any issues that have occurred. Please reach out to us at [email protected] and provide a bit more information about your business and experience. Once we have more information, our team will be able to take the appropriate steps to ensure that your concerns are addressed. We would love the opportunity to resolve any issues.