ZenotiReviews of zenoti.com

We wanted to share a balanced view based on our experience with Zenoti so far. The implementation team were fantastic. Mayukha and Soumyadipta in particular were dedicated and knowledgeable, and always seemed available to answer our questions no matter the time of day. The overall implementation was incredibly well handled and we felt supported throughout. Since handover, the support teams, including the UK and the wider team, have been brilliant. They answer questions promptly and always follow up with updates, which we really appreciate. The patient facing mobile app works well and our patients like it. Memberships are handled really well, and the platform itself is genuinely powerful, there is so much functionality that there is very little it can't do. The marketing module is great too, though it would benefit from integrations with third party APIs. That said, there are some real issues on the operational side that need attention. The online patient booking system is both buggy and poorly designed, for example the consent form can freeze while a patient is completing it. The booking screens also look dated, although we understand a new version is coming. As front of house staff, the week view is a real weak point and lacks much of the functionality of the day view. Not being able to see completed appointments in certain views is also frustrating. The new in clinic booking system, while promising, is still frustrating and buggy and needs a lot more work before it's ready. The platform is slow to load and navigate through, and it doesn't work at all well with Safari. From a therapist perspective, the mobile app is frustrating too. E.g. Navigate quickly to a specific day, drop out of the app briefly, and come back in, and it resets to the default day instead of remembering where you were. The photo manager also needs real improvement. This was a huge disappointment as we paid extra for it. Image quality makes it hard to use, only taking photos in landscape is near useless  and the markup tools are poor quality. How forms are handled could be majorly improved as well. We're sure the AI features are impressive, but as a small clinic they aren't something we currently need. It sometimes feels like more development time has gone into these newer features rather than making the core day to day tools as good as they could be. It's also worth mentioning that Zenoti sits at a premium price point compared to other systems on the market, so we would expect the day to day experience to be better than this for what we're paying. Overall, Zenoti is an incredibly powerful system backed by an excellent implementation and support team, but the basics of booking, forms, and mobile usability need serious attention to match the strength of everything else. There is, however, no doubt that considerable effort is being placed into updating the system with updates coming very regularly.

Overall, we’ve had a positive experience with Zenoti. The platform offers a lot of useful functionality and has been a strong step forward for our business in terms of bookings, memberships, gift cards and client management. Most of the onboarding and setup process went well, and the team were professional, helpful and supportive throughout. Our migration involved a lot of detail, and for the most part it was handled well. The reason for 4 stars rather than 5 is mainly due to the go-live day itself, which was more stressful than expected. Go-live was due to be completed by around midday, but we did not receive proper communication on some of the issues until approximately 6pm. By that point, we had already spent most of the day trying to understand what had and had not been completed, while also continuing to run the business. A few important points only became clear later in the day, including issues around how certain balances had been loaded and how parts of the diary had been set up, which caused unnecessary confusion and concern at a critical stage of implementation. Although the team did respond and worked through the issues, earlier communication and a smoother final handover would have made a significant difference. That said, outside of the go-live experience, the overall process was positive and the system itself is very strong. Zenoti offers a lot for businesses like ours, and we’re pleased with the platform overall. With a more joined-up and proactive go-live process, this would easily have been a 5-star experience.

Good team to work with through the tranisition, helpful and always about on one platfirm or another to answer questions. There is a lot of information and the online training although helpful does not prepare you for real thing. Defo suggest training with real customer scenarios more.

L’accompagnement pour le déploiement de mon CRM a vraiment été génial, très pédagogique, réactif et intuitif à toutes les étapes… je le recommande

Mayukha & the support team have been very helpful through my set up. Sales rep Joe has been great. Tracey was an absolute saviour on launch day being available to help the team navigate the new system.

Recent assistance from David on reporting. Excellent as always, arranged a same day video call to discuss the problem, which has now been referred to their technical team to resolve.

Zenoti offers a stable , secure, reliable , system for all aspect's of running a multi site operation . The team member app in particular is a big benefit. Stephen Nurse Operations Director Daniel Galvin London W1

Overall we're satisfied with Zenoti as a platform, it's stable, reliable and the core features are fit for purpose. Nicola, Mark and Ramana are super helpful. The one criticism is that as a larger business we're constantly bumping up against the software's limitations and Zenoti are incredibly slow to address these gaps.