Jennifer
Mark in support is simply fantastic
Mark in support is simply fantastic, always on hand and helpful for any problems or queries we have.
All-in-one, cloud based software for spas, med spas, salons, yoga studios and fitness centers. Spa software & salon software that manages every aspect of your business, resulting in easier operations, improved customer experiences and business growth.
Zenoti (zenoti.com) has 242 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing242 approved reviews, newest moderated first
Jennifer
Mark in support is simply fantastic, always on hand and helpful for any problems or queries we have.
Dave W.
I'm the IT guy and I need to deploy this to a company and we need it to be locked down as the tablets will have a few uses and be in the public's hands. So knox was selected and as we only need a couple of apps, so it makes sense to use Kiosk mode. Well good luck getting out of the app and back to the kiosk app. (kiosk mode doesn't have a home button for obvious reasons.) its app 101 basics if you click back enough times it should exit back to the prior screen. Any app that can even get that basic item right screams red flag. It might be once the app is signed in it works and this is a bug on the logon screen and I'll update if that is the case but still. I shouldn't get stuck there. Coming up on a month since I contacted the provided address, also asked my customer to reach out to get me a contact and nobody has come back to me. Have also found a few bugs in the system on the two items they asked me to help them with, so just going to drop another star for now. 5 stars are waiting... All you have to do is your job. Update, Issues never got resolved and my customer is now using someone else's software.
Response from ZenotiJun 27, 2025
Hi Dave, thank you for taking the time to leave a review. We regret to hear of the difficulties you’ve faced with our app and would like the opportunity to provide a solution to these issues. We ask that you please reach out to us at [email protected] and provide more information about your business. Once we have additional details, our team will be able to take the appropriate steps ensure your concerns are addressed. Thank you.
Will
Mark has been incredibly helpful in providing rapid and accurate responses to my many questions! He clearly knows Zenoti thoroughly well and always puts in maximum effort to get the right response on time.
Clare
The staff in the implementation team were very friendly and supportive. Any issues were resolved quickly.
Dominique
Mark is great! He has helped me countless times, and always provides a quick and useful solution to my inquiries. Always happy when his name pops up!
Stephen G.
Zenoti continually changes the live interface without testing, leading to broken features. When you try to get them to fix it, they gaslight to say that is how it is supposed to work, ignoring the fact that it was working fine previously. Expensive and not reliable
Response from ZenotiJun 24, 2025
Hi Stephen, thank you for leaving a review about your Zenoti experience. We regret to hear of the issues you've experienced while using our software and that you encountered challenges with our support team. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the support they need, when they need it. We are continuously working to improve our response times and the quality of support provided. Your feedback has been shared with our team so they can reach out and learn more about the difficulties you encountered and work to rectify the situation. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward.
Jenna
Huge thanks to Mark from Zenoti, his expertise is fantastic, and what really stands out is how personally he works with you, no matter how small the issue, he's happy to help, and the best part, as a visual leaner, I really appreciate that he goes the extra mile by creating a step by step video to guide you through the process. this makes everything so much easier. Thanks again Mark :)
Yasmine B.
Mark was incredibly helpful at resolving my issues, and has always been a great support in the past aswell.