ZenotiReviews of zenoti.com

Unbelievable service, support and knowledge from the team that have looked after us. Thank you

Dermalogica currently has 18 corporately owned stores in South Africa. After making the hard decision to change our point of sale over to Zenoti we could not be happier with our choice. Our goal was to go live across all stores within a 10 week timeframe. The project team have been incredible. They have taken the time to understand our business and ensure that the system is set up in the best way possible to meet our requirements. Their training, support and commitment to making our go live date has been remarkable. We are excited to unlock all the possibilities this new system holds for our business.

My account manager, Nicola Thompson, is super proactive and really wants to help me grow my business. She clearly knows her stuff and has been invaluable.

Extremely Frustrated that I have just been charged for a 5th monthly installment of the Zenoti system (for 2 companies), and yet the system is not yet live! Data upload has had errors multiple times. Communication is slow. Sometimes the team doesn’t respond for a few days. If you are considering purchasing Zenoti for your business, I recommend that you be prepared to pay up front from the day you sign the agreement. It doesn’t matter how long it takes for the system to be ready. Zenoti will charge you regardless of whether or not the system is live. This is the 4th POS system I have purchased over the years. I have never had such a horrible experience. All other providers only started monthly billing from the date the system went live. I TOTALLY regret embarking on this project.

Grace Reed Key Accounts Manager You must be retarded to keep emailing. This isnt a problem with unsubscribing since I never subscribed in the first place. This is problem with unscrupulous companies like Zenoti buying lists of emails and then spamming everyone.

After a deep review of a number of market leading clinic systems, we made the decision to go with Zenoti. It was not top of our initial list as the price was quite a bit higher than most other solutions. That said, we now understand the breadth and depth of the software which sets it apart from the other solutions we looked at by a mile. We have just completed the initial set up and onboarding with Zenoti for our clinic and we could not recommend Zenoti highly enough. From the quality of the initial sales team, to the level of support from the project team and the amazing online tutorial support around all the functionality of the platform. I've never encountered a software service / platform that invests as much in their client success. We are very excited about the future of our business growth knowing the Zenoti platform has everything we will need to run our internal workflows seamlessly and to enhance the client experience from booking, to visiting and upselling products.

Mayukha & the support team have been very helpful through my set up. Sales rep Joe has been great. Tracey was an absolute saviour on launch day being available to help the team navigate the new system.

Zenoti is still new, and we still learning every day, but we are getting there one day at a time. Still a lot of hair pulling. But Adnan made it such a good experience, Adnan was just the best, he was always available to assist me when I need him, without him I would have been lost. He is excellent in his job, thank you Adnan for everything, I really appreciate it a lot. Thank you for all your patience, all your help, late nights. You are on my speed dial; I could have done it without you. YOU ARE THE BEST !! Kind regards, Sharlene