ZenfolioReviews of zenfolio.com

I have been with Zenfolio Classic for 15 years but now I think it is end of the road ! The Archive system is chaos, 19 of my Galleries gone, I applied "restore" in my dashboard thinking I would get my work back within 12 hours, but here we are three days later and the wonderful spinning wheel keeps on turning ! I have "reached out" to support via the correct email, only to receive a canned response. I fear my Galleries are gone forever. Support is failing badly. The sad thing is I joined NextZen thinking to avoid the Archive nonsense only to find they mean to implement it there too. Take note those that move to the NEW PLATFORM ! If so I will not be renewing either of my memberships.

After 15+years with Zenfolio is it time to change is the big question. The recent changes do not benefit customers, achieving galleries limits sales opportunities and it doesn't work ! I have 47 galleries that have been in the process of archiving for over several weeks. I have issues trying to download original uploaded galleries and some single images. No response from tech support. You really need to get your act together or lose long standing clients.

I have been a loyal user of Zenfolio for the last 12 years. My site is imagesofpolo.com Due to the fact that Zenfolio have instigated an archiving feature my archive is virtually useless as more and more galleries become archived. Some galleries are not fully archived and do not show in the archive section but the pictures are not accessible and cannot be downloaded if I need them. Trying to unarchive these photographs takes days and some even not possible. Unfortunately, Zenfolio seems to think that people do not want to see or buy older photographs. I have contacted Zenfolio support on several occasions and in fact they have not replied to my three emails in the last five days. Furthermore the live chat seems to have disappeared. It is virtually impossible to operate my business in this way and will possibly have to look for an alternative supplier in the near future unless these problems are resolved soon and the archive system maybe scrapped or made more user friendly.

What an utter disgrace. I wish I read the reviews! I signed up - as far as I knew - for a U.K. account while I was visiting family in Italy. I was charged in euros, but I put that down to them being based in Europe. When I tried to set up a gallery, it gave me Fuji as a lab, with pricing and delivery charges in euros, shipping in Europe etc. After reading the FAQ section I found the currency and changed it to U.K. GBP. At this point, I had no lab, only self fulfilment and digital. The shipping section still showed FUJI (the European lab) as an option. I tried everything: set up paypal and stripe, all with U.K. accounts; write my address (which was U.K. from the beginning) in a slightly different format; nothing worked. I tried to contact customer service via chat (they’re never there even when they’re meant to), email, messaging. Nothing. Only an automated reply saying they received my email, over a week ago. Meanwhile my clients are waiting for galleries which today I’ll have to send without the buying option, losing money thanks to these clowns. I’m now thinking to find another host and just move even if I lose the money. I can’t work like this. I accept there can be issues especially at the beginning, but I need to know there IS a customer service with a 24 hours turnaround. This is unacceptable when running a business. Never again! Part 2: when they finally replied (after this review went live of course) they said a pop would come up asking me to change my bank details and then i would be on a U.K. account. As I re-inserted the details of my (nearly empty) bank account, Zenfolio tried to take £132!! I closed the pop up. Now if I try to sell I’m asked to upgrade to Portfolio Plus, despite that’s coming up as my current plan. Might as well write here, since it’s the only messages they seem to reply. They’re still not online in the chat despite saying in the messages that they had a problem last week. No answer this morning, no answer now. Do NOT use and be careful with your card details! Part 3: the pop up kept trying to charge me £132 despite customer service saying they had put £132 credit in my account to avoid that. Customer service had to pass it on to Accounting to sort out. They can take 1 to 5 business days to get back to me. I did get a refund of the money I already paid, so I'm shopping around but rebuild my website all over again and reload the clients galleries is not exactly what I needed at one of the busiest times of the year for me. So I'm still hoping for a reply. Lets see who's faster, me to rebuild it all or accounting to reply...

Really wish I'd read these reviews before purchasing. The free trial went well and it appears to offer everything the photographer needs. However... I have messaged the help desk to inform them with an issue regarding blog posts. There is a "Title" and "Subtitle" text appearing at the top of each single text block. This is not there in the editing page so I can't delete it or change it. This hasn't been present on my first 7 posts, but is now. I have duplicated an old post and not this text appears in the duplicate, but again, ONLY in the preview or published blog, NOT in the edit. It obviously doesn't look professional publishing a blog with the works "Title" and Subtitle" present at the start of each text block. It makes me look lazy and lacking attention to detail. NOT a good look! It's gone quiet on the Helpdesk front, with the last reply on the 6th March "I'm not aware of other reports of this issue to know what would cause that and will need to investigate further." I am on a month long trip starting next week and can't/won't publish my blog looking like this. Zero urgency or help from Zenfolio. Really wish I'd read these reviews before hand. Feel totally ripped off.

Been with them a few months and giving up now. The templates are limited in what they offer and poor in functionality. You add shortcuts that don't work, template blocks that just don't do what they are supposed to do, you can't create a simple nested menu option with the first option HAVING to be a page, when live websites fail to load, load slow, don't load CSS have to be constantly refreshed..the list is endless. I give up...also if you're in the UK and use the online support, there in USA and always asleep when you need them.

Driving me insane!!! They archived my featured galleries! What’s the point of having featured galleries if Zenfolio can remove them. Trying to restore them was impossible. Finally someone is helping me, they say the restore process can take 12 hours… Cheer craziness. After multiple emails, Zenfolio techs were able to fix the issue but it is something that should not have happened in the first place.

If I could give a -10 I would. Good luck ever getting help. Do not use them. If you ever want to change or cancel you can’t do it yourself. You must write a claim and talk to bots for help, never getting anywhere. Do not use them. They’ve change me over $450 in 2 years and I’ve tried to cancel 2x now and I get no reply except “ our team is working on it”