ZenfolioReviews of zenfolio.com

Been with Zenfolio for 11 years. It has never been an ideal solution, and at times there have been nightmares due to its unreliability, but I stuck with them. However, recent months the system has been totally unreliable the final straw is the new "archiving" system which is not only ill conceived, but has been disastrously implemented. I have spent days trying to sort out the mess and I can't access hundreds of my photos. Support have been worse than useless with responses to problems comprising cut and paste standard responses that don't even address the problems. They give the impression of being so overwhelmed that thet don't even read and analyse the problem being raised, just see the topic and respond with a standard cut and paste response. To reverse the damage zenfolio's incompetence was causing to our reputation, I have had to pay for an alternative solution just to provide a service to my customers in the face of the unmitigated mess that Zenfolio have made. That solution provides a professional and sensible solution a world away from the antiquated and not fit for purpose Zenfolio "solution". I am now moving all 850+ galleries to the new system and all this years shoots are going straight to the new system. Customer feedback has been great and I can't wait to finally disassociate my business with the very poor Zenfolio and complete the move to a professional modern reliable system that more reflects what we want our customers to experience.

As a photographer, I've been a loyal user of Zenfolio for the past 16 years. However, it's with a heavy heart that I must bid farewell to this platform. My decision to leave Zenfolio stems from a series of disappointing experiences, particularly in terms of customer service. Time and again, I've encountered issues with my site, only to receive canned responses that fail to address the underlying problems. This lack of personalized support has left me feeling frustrated and undervalued as a customer. One of the most concerning issues I've faced is the frequent downtime of my site, which has resulted in lost revenue due to clients being unable to access their photos. Despite my efforts to maintain a professional and reliable online presence, these recurring technical issues have tarnished my reputation and eroded client trust. Furthermore, the lack of proactive measures to address these issues, coupled with the platform's inability to ensure the accessibility of non-archived photos, has led me to question the reliability of Zenfolio as a hosting solution for my photography business. In conclusion, after years of loyalty and dedication to Zenfolio, I can no longer overlook the shortcomings and frustrations that have become synonymous with my experience on the platform. It's time for me to explore alternative options that prioritize customer support, reliability, and the seamless accessibility of my photography portfolio.

How the mighty have fallen... I have been a very faithful customer of Zenfolio for years and years since 2011. All I have to show for it are my photo galleries being taken offline and archived without my consent. It is baffling to me how a company can make so many poor choices. I will be moving away from the service and using something else entirely. I once used Zenfolio as the main client delivery service but alternatives like WeTransfer are honestly far more efficient. It makes me laugh that the 'NEW' photo page has been advertised on the top of the webpage for almost 10 years...! The only noticeable change in recent times is the mystifying disappearance of all my galleries into the archives which are now inaccessible to me and my clients! You just have to laugh. The ONE reason I kept Zenfolio is to have an accessible one stop shop for all of me previous images galleries. With that gone, I will be moving away. Don't give it a second thought, the site has been reduced to rubbish and judging by other people's reviews, its days are numbered. Shame!

I have been a very faithful customer of Zenfolio for years and years since 2011. All I have to show for it are my photo galleries being taken offline and archived without my consent. It is baffling to me how a company can make so many poor choices. I will be moving away from the service and using something else entirely. I once used Zenfolio as the main client delivery service but alternatives like WeTransfer are honestly far more efficient. It makes me laugh that the 'NEW' photo page has been advertised on the top of the webpage for almost 10 years...! The only noticeable change in recent times is the mystifying disappearance of all my galleries into the archives which are now inaccessible to me and my clients! You just have to laugh. The ONE reason I kept Zenfolio is to have an accessible one stop shop for all of me previous images galleries. With that gone, I will be moving away. Don't give it a second thought, the site has been reduced to rubbish and judging by other people's reviews, its days are numbered. Shame!

I don't see how this clunky archive system doesn't destroy what has otherwise been a great company to work with. It's a disaster. Response to Zenfolio: I understand you need to find ways to keep costs down. I do think it was a big mistake to move to an archiving system that fundamentally changes the functionality for professionals who use your service for business. It may have been an arrogant assumption that this would be well received by your clients. The archive system changed the entire service and now I know I am not the only one looking for other options with other companies. It's a shame because I have always liked Zenfolio. The thing is, I can use my own hard drives for archiving. That wasn't the point. That wasn't what I signed up for.

13 years with Zenfolio. Planning for this to be my last. When it worked it was great, but there were issues with slowness and downtime. Then they moved to a new platform with other issues. The final straw is the blanket archiving of galleries. My clients find it exceptionally frustrating to have to wait hours to access their images. I find it ridiculous that a photo hosting site will arbitrarily decide which galleries have long term use (or force me to spend hours going through hundreds of them). Today I log into a vague message of apology about an issue (but not explained. I click on the More info page to figure out what it is, and it returns a 404 page. I check Zenfolio FB page and they've turned off comments. I try the chatbot and the AI bot has no answer. There is no support or community to engage with. This seems to be a platform in terminal decline.

Echoing what everyone else is saying, this archiving scheme is an unmitigated disaster. What's especially frustrating is that if Zen had spent the engineering resources they spent implementing archiving on a migration program to move "classic" users to their newer platform, it's very possible the classic users would be satisfied, rather than getting ready to cancel. Hard to believe that taking down photos when you're in the business of hosting photos would make your customers unhappy. :(

I joined Zenfolio in 2011 and it was one of the best decisions I made. It was easy to use, and with an excellent support setup, provided exactly what I wanted from a website. Over the years, though, glitches began to surface with "improvements" which didn't work properly and represented, in my view, change for changes sake. Tech support deteriorated to the extent that responses became slower and slower with "if you don't like it, leave" becoming a fairly common response to genuine complaints. I retired in 2014 and, as a consequence, can't afford to replace the 2010 iMac that I bought just before I joined Zenfolio. It still works and, subject to certain limitations, does what I want it to do but it's dreadfully slow when uploading to ZF. Now with this archiving fiasco, where images disappear without notice and, as I gather from other users, are extremely reluctant to return within what might be considered a reasonable time. It is disruptive to workflows and, perhaps more seriously, the appearance of grey blanks in an indexed gallery structure looks unprofessional to our customers. The general disapproval of users shows clearly that archiving was not an improvement which was fully thought through before becoming live - or would "dead" be a more appropriate word. So the obvious question is what are you going to do to stop the flight of disgruntled users? Without users, Zenfolio will NOT survive. We need to see archiving ditched immediately: there is no other choice if you want to survive.