ZenfolioReviews of zenfolio.com

Response from ZenfolioApr 8, 2024

Hi Dan, I am truly sorry to hear that you are disappointed. Several improvements have been made to your plan in the last 10 years, and in our ongoing efforts to enhance efficiency and speed for our photographers, we have made significant investments to transition our processing and storage operations from a traditional physical data center to an advanced Cloud environment. Our Customer Support team is actively managing a significant and unusual surge in support requests. They are working hard to address everyone's inquiries as swiftly as possible. You are on the Advanced Plan- our chat widget remains accessible for you to contact us. If an agent is unable to respond immediately, rest assured that your message will be seen and that they will get back to you as soon as possible. I do not see that you have written us. Please feel free to chat, or email [email protected]. We look forward to helping you.

Response from ZenfolioApr 8, 2024

Hi Brian, We deeply regret any inconvenience and frustration caused by Archive. We are fully dedicated to swiftly resolving these issues. Restoring your business to normal operation is of utmost importance to us. Please know that your images and data remain safe and secure, and we are devoted to serving you well into the future on a modern, dynamic platform. To be fully transparent, about 1,000 customers have encountered issues related to the Archive process- for that, we deeply apologize. The team has made significant progress in resolving these issues, but we recognize that the recent issues with the platform have led to considerable disappointment and inconvenience over the past few weeks. Once again, we apologize and appreciate your patience. For up-to-date information on Archive, please click our Service Update Page: https://zenfolio.com/serviceupdate/ If you do need any assistance, you can reach out to our support team at any time via email at [email protected]. As a Premium Business subscriber, you also have access to our chat support. If a customer support agent does not reply immediately, please know that your message will be seen, and you will be responded to as soon as possible.

Response from ZenfolioApr 8, 2024

Hi Rachel, I am so sorry to hear that you are leaving us, and I appreciate that you have taken the time to share your feedback. While we would love to continue serving you as a customer, we also understand the significance of finding a website solution that aligns perfectly with your needs and preferences. If you have to consider other alternatives, we understand and only want the best for you and your business. Again, our deepest apologies for the disappointment and frustration caused by Archive. We wish you the best, and please let us know if we can assist you in the future.

Response from ZenfolioApr 8, 2024

I am sorry for any frustration this has caused, Chris. First and foremost, please know that as a photographer myself, I fully understand that changes to how a website functions can be worrying. Archive promises many benefits for both site performance and organization, but we also realize it will take time to learn how to make it work for your business. Be assured that your galleries and images are safe and secure. It does look like a member of our support team has responded to your request for further information, but if they can offer any more assistance, just let them know. Thank you.

Response from ZenfolioApr 8, 2024

We're truly saddened to hear that you're considering moving away from Zenfolio after being a valued member of our community for so many years. We want to express our sincere gratitude for your loyalty and support over the years. Your feedback has been heard, and we're genuinely sorry for any frustration or inconvenience these issues have caused. If you decide to move to another provider, we wish you nothing but success. Thank you for allowing us to be a part of your photography journey.

Response from ZenfolioApr 8, 2024

Hi Jim, First and foremost, thank you for being such a long-time customer. It is greatly appreciated. Although I do not see many tickets over your time with us, we certainly apologize that this has been your experience. I deeply regret that you have decided to leave us- we realize that changes to platform management can be concerning. Archive promises many benefits for both site performance and organization, but we also realize it might not work for everyone. We wish you the best in all of your endeavors and do not hesitate to reach out if we can help you in the future. Please take care and thank you for your feedback.

Response from ZenfolioApr 8, 2024

Hi Ron, We understand and deeply regret the inconvenience and frustration that Archive has caused you. We are fully committed to resolving these issues- rest assured that your images and data are safe and secure with us, and we are dedicated to serving you diligently on a modern, dynamic platform well into the future. Although I do not see any recent tickets created, a member of our support team is reviewing your account and will contact you for further assistance. Once again, we apologize and appreciate your patience and understanding as we continue to work to resolve these issues. Please visit the following link for current information concerning Archive here: https://zenfolio.com/serviceupdate/