ZenfolioReviews of zenfolio.com

Since the roll-out of their "archiving" platform, Zenfolio has really gone downhill. Service is below satisfactory. Galleries go missing, images take excessively long amounts of time to load, some images load sideways or upside down. Customer service is non-existent. Terrible company, terrible customer service, terrible experience.

I was a customer of Zenfolio for around 10 years. It was never the best gallery system, it was incredible slow but it was ok, not worth the struggle to reupload all photos to an other gallery service. And than Zenfolio implemented the nightmare called archiving. Galleries are disappearing from your file system and restoring them does not take a few hours, it takes weeks. Ignoring that a gallery where I have to wait 12 hours to see it is worthless to me. During the restoring process, the system had at one point put photos of other photographers in my galleries. Imagine - I had photos of other photographers in my galleries displaying children. What a data protection nightmare. And the customer service was as bad as the development. Zenfolio has become such a disaster. I am glad that I have left, ended my subscription and have found an other gallery serrvice and I can only recommend everyone to follow my example. I do not see a future for Zenfolio after they have screwed up in such a colossal way.

I run my camera club’s website and until now things have been ok. Since archiving our galleries we have experienced all sorts of problems. I raised a ticket 5 days ago but have heard nothing. There is no way of contacting them apart from raising a ticket, not good customer service. It seems like our custom means nothing to them. I think it’s time to look for another website provider. Ticket number 1208212

Zenfolio is now utter bilge, dont touch it, please dont touch it. It's on it's last legs, with lies, obfuscation, deflection and ignorance. 60,000 photographs stored there over a decade of use, and now i cannot do anything quickly. So yourself a favour, look elsewhere for a online photo storing service, as it was, and never will be again, Zenfolio

This service won't last another year. Bail, Bail, Bail! A few years ago, they deleted 500k photos of mine with no way of getting them back after I forgot to update my credit card on file with a new expiration date. I took responsibility, got over it, and signed up with them again. Biggest mistake of my life. Now, they are auto-archiving all my photos so that I can't even tell which ones are in which gallery. No thumbnails, no sensical way to unarchive them, no way to download them without at least 12 hours of waiting for it to even become viewable, let alone downloadable. They are holding everyone's work hostage. IF you are thinking about signing up with them, stop thinking and go find another service. Search the web, and you will find that there is no more love for this company. They are on a path to dry up, fire everyone, and will only exist to extort the few customers who don't have the time and energy to get their photos downloaded, or have no other backups. This review has no purpose, as I am sure Zenfolio won't last long enough for anyone to read it.

Agree with everyone about how horrible this site has become. I'm a user of many many years but what they have done is appalling. I'm leaving right now...

The websites bandwidth is so slow that a simple photo takes minutes to load- causing viewers to close out of the site. Support is a never-ending black hole ending in CHAT that is never answered. Trying to cancel account is impossible- nobody answers chat. But they efficiently charge your credit card... only aspect of the cr@ppy website that works.

I'm a customer for many years. Overnight they went from 5 stars to no stars due the damage caused by the terrible decision to start archiving galleries which creates grief for me and my customers. The restore process is terrible and slow if it works at all. Zenfolio should reverse this decision and go back to the way things were, while they still have customers.