Zenfolio Reviews | Read Customer Reviews of zenfolio.com

Zenfolio Reviews | Read Customer Reviews of zenfolio.com

Zenfolio reviews

Showing 27 reviews with 4 stars · Clear filters

Jamie
Feb 11, 2025
Helpful help for most issues...
Everyone is very helpful. I only wish that I fully understood how to better work with the program was more step-by-step. I oftentimes feel overwhelmed with the number of articles that are sent to me whenever I have an issue. Sometimes, less is more. I also wish I could have the option to work with one person in fully developing my site and systematically work on specific issues to improve my platform.
Response from ZenfolioFeb 12, 2025
Thank you for your feedback! We’re glad to hear that you’ve found our team helpful. We understand that getting the most out of the platform can sometimes feel overwhelming, and we appreciate your thoughts on a more step-by-step approach. To provide more personalized guidance, we offer free 1:1 Success Sessions where you can work directly with a specialist to navigate your site, tackle specific issues, and make improvements at your own pace. You can sign up here: https://zenfolio.com/success/ Hope to see you in a session soon! Let us know if there’s anything else we can do. 😊
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Fernando
Nov 18, 2024
Nice for the price
Pros: - Great Support - Good price in Black Friday Cons: - Galleries are not very pretty - Noticed some bugs in site building, and lack of options Other like Pixieset are much more professional and user friendly
Response from ZenfolioNov 19, 2024
Thank you for your feedback! We’re glad to hear you’ve found value in our support team and that you feel we are priced well! Your input about the galleries and site-building tools is valuable—we’re always working to enhance the platform and provide a polished experience. We’d love the chance to learn more about the bugs and features you’d like to see so we can pass it along to our development team. Please feel free to reach out to our support team to provide that feedback at [email protected]. Your perspective helps us grow, and we’re here if you’d like to share more!
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Dee B.
Oct 8, 2024
My problem is Password(s)
My problem is Password(s). I have been unable to log in and CS did help me change my password. However, I have a Zenfolio password AND a password for my custom domain name. Additionally, I had two email addresses that compounded the issue. The changed PW still won't let me in and nobody, Zenfolio and the site host is able to help so far. I am able to get in my logging onto app.zenfolio without a password. In all fairness to Zenfolio the problem is of my making and not theirs. The people at Zenfolio have been more than great in helping me out. I recommend them highly.
Response from ZenfolioOct 9, 2024
Thank you for sharing your experience with us. It sounds like you’ve been dealing with some frustrating challenges, and we truly appreciate your patience as our customer experience team worked to assist you. We're glad to know that despite the issues, you’ve had a positive experience with our support. We hope you’re able to get everything sorted with your domain host soon, and if there’s anything else we can do on our end, please don’t hesitate to reach out. Thank you again for your kind words.
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CeeGee
Aug 2, 2024
I like the layout
I like the layout. Both the old and new version are nice.
Response from ZenfolioAug 2, 2024
Thank you for your feedback- it is much appreciated! Our goal is to provide a user-friendly experience with a design that photographers love. If you have any suggestions or need assistance, feel free to reach out!
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Joe
Jul 18, 2024
Web Site Builder easy to use
I changed my web site plan and the new web site builder platform was intuitive, easy to use
Response from ZenfolioJul 18, 2024
Thank you for sharing your positive experience with our new platform! We're so happy to hear that you found it intuitive and easy to use. Your feedback is invaluable to us as we strive to provide the best possible tools for our customers. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to help!
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Posh Shutterbug P.
Jul 13, 2024
Excellent Viewing & Ordering Platform
The platform is convenient; I don't have to collect the orders, send the files to the print lab or package them up. My favorite print lab, Millers Lab, is an option on your platform and that was great! It was easy to setup packages and create stores. My clients loved how easy it was to order packages, and getting them mailed directly to them saved time.
Response from ZenfolioJul 13, 2024
Thank you so much for sharing your experience. We're thrilled to hear that Zenfolio has been such a convenience for you and your clients. Making the process seamless—from setting up packages to having orders directly mailed out—is our goal. We're delighted that you appreciate having Miller's Lab as an integrated lab option and that your clients find ordering so straightforward. We look forward to continuing to support your photography business every step of the way!
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Jason P.
Jul 12, 2024
I get great customer service from…
I get great customer service from Zenfolio, however, there is still room for improvement.
Response from ZenfolioJul 12, 2024
Thank you, Jason, for your kind words about our customer service. We're delighted to hear that you've had a positive experience with us. At Zenfolio, we strive for excellence, and we appreciate your feedback on areas where we can improve. Your input helps us enhance our services to better meet your needs. If there's anything specific you'd like us to address or improve upon, please don't hesitate to reach out. We're here to ensure your experience with Zenfolio is exceptional. Thank you for being a valued customer!
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Chris
Jul 12, 2024
Bookings as part of the website is a must
I love having bookings as part of the site as opposed to an outside entity. Also, love the fact that the gallery is part of the site as well. The only reason I didn't give 5 stars is because I'm far from a website builder and it's a bit more difficult than other sites.
Response from ZenfolioJul 12, 2024
Thank you for your feedback and for choosing Zenfolio for your photography needs! We're thrilled to hear that you appreciate having bookings and your gallery seamlessly integrated into your website. We understand that website building can be challenging. We're constantly working to improve our platform and make it more user-friendly. If you ever need assistance or have any questions, our support team is here to help every step of the way. You can even book a free 1:1 video call to get personalized help. https://zenfolio.com/success/ Thank you again for choosing Zenfolio!
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