ZenfolioReviews of zenfolio.com

Response from ZenfolioNov 28, 2024

We’re truly sorry for the frustration and challenges you’ve encountered. After 12 years with us, it’s upsetting to hear that your experience has fallen short of expectations. Regarding the canceled order, we understand how disappointing this situation must have been. Once an order is placed and approved, our labs begin processing and fulfilling it right away—especially during this busy time of year. While this typically ensures your clients receive their orders quickly, we regret that it didn’t work out in this instance. We also recognize how critical site functionality and gallery access are to running your business smoothly. Please don’t hesitate to reach out to our support team if you need further assistance—we’re here to help. Thank you again for sharing your experience- it will only help us to improve.

Response from ZenfolioNov 29, 2024

We’re sorry to hear about your frustration and understand how valuable your legacy family photos are. To clarify, our Archive service is designed to safely and securely store galleries that are not frequently accessed. While these galleries are archived, they remain completely retrievable at any time. We communicated with our customers multiple times (via emails sent between August and October 2023) to inform them about this change. If you need assistance accessing or managing your archived galleries, our support team is ready to help—please reach out to us at [email protected]. Thank you for your feedback.

Response from ZenfolioOct 15, 2024

Thank you for sharing your feedback. I’m truly sorry to hear about the frustration you've experienced with our Archive feature. To provide some clarity, galleries older than 14 months that aren't frequently accessed are automatically queued to go into the Archive. Once in Archive, they remain inactive until you or a visitor requests to move them back to active storage. This system helps us manage storage efficiently while still ensuring your galleries are safely stored. If you have any further questions or feedback, we’d love to help. Please don’t hesitate to contact our support team at [email protected], and we’ll do everything we can to assist you. Thank you again for your understanding and for giving us the opportunity to improve.

Response from ZenfolioOct 1, 2024

We're truly sorry to hear about your experience. We understand the importance of having your photos easily accessible, and we want to get to the bottom of what happened. While we’re disappointed to hear you feel let down, we’re committed to turning things around. Please get in touch with our support team at [email protected] so we can dive into this further and make things right. Thank you for sharing your concerns.

Response from ZenfolioSep 19, 2024

We appreciate you taking the time to share your feedback. We're truly sorry to hear about the issues you're having with the archive process. Please feel free to reach out to our Customer Support team at [email protected], and they will assist you in resolving this as quickly as possible. Thank you for your continued support.

Response from ZenfolioSep 19, 2024

Thank you for being such a long-time Zenfolio customer and for sharing your honest feedback with us. We’re truly sorry to hear that the implementation of the Archive feature has caused such frustration, and we understand how this has impacted your experience. We’d love to work with you to address these concerns and see if there’s a solution that might help. Please don’t hesitate to reach out to our Customer Support team at [email protected]. We’re here to assist however we can.

Response from ZenfolioJul 19, 2024

Thank you for sharing your recent experience with your Zenfolio Classic account with us. We sincerely apologize for any inconvenience caused by our new archiving process. Your feedback is invaluable, and we recognize the significance of preserving your work. Rest assured that Zenfolio is stronger than ever. Our team remains dedicated and robust, continuously working to provide the best tools and resources for photographers. With a multi-million dollar technology investment, the new Zenfolio platform has intelligent workflow automation at its core and currently offers three feature-rich plans servicing all types of photographers at every stage of their photography journey. We'd be happy to set you up with a free trial on the newer platform if you'd like give it a try.

Response from ZenfolioJul 14, 2024

Jen, Thank you for your feedback on your expience with your Zenfolio Classic account. We apologize for and acknowledge the frustrations you’ve encountered on this platform. Our newer platform (with plans: Portfolio, PortfolioPlus, ProSuite) was created to to improve load times and reduce issues like the spinning orange circles that can occur on Zenfolio Classic. We'd be happy to set you up with a free trial on the newer platform. Our support team is ready to investigate any issues with clients not receiving gallery links. We understand the challenges with the new archiving feature on Zenfolio Classic and are currently considering how to move forward. Regarding social media comments, our intention is not to silence any feedback but to ensure that we address concerns through proper channels where we can provide support directly. We are saddened by your decision to move to another service. but are here to assist you during the transition. Thank you for your candid review.