ZenfolioReviews of zenfolio.com

While I valued the initial, preliminary call I had, there were several key points which arose that I requested a follow up email with further, detailed information/ guidance. To date, I have received no follow up. This naturally raises concerns about the extent to which I could rely on support if I became a client.

Been with Zenfolio for years. However, since they introduced automatically archiving photos it has become a complete nightmare. Zenfolio sprung archiving on us. I had no idea that my galleries would be archived and that it would be nightmare to recover. What kind of nonsense is that? Some of my galleries are static on purpose. And if you don't use them, then the get archived. What nonsense is that. You only have a limited number of galleries that you can set as "Do not Archive." After that they will disappear into archival land if you don't use them. Just trying to restore some galleries now. We shall see. They say it take up to 12 hours to restore a gallery, but Zenfolio also states that the names of the photographs may not be the same. Why in the world is Zenfolio treating their customers work with such disregard? My work is important for me to display, including my older work. Zenfolio: get rid of archiving or you will lose customers.... Update: I am giving two stars now instead of one star because 7 of 8 galleries in archives have been restored overnight within 12 hours. I am still waiting for the last gallery to restore. I have confidence it will. If Zen gets rid of archiving I will rethink my rating and probably upgrade it. Please get rid of auto archiving. Thank You...

Terrible customer service, the gallery archiving is really a disaster. I have an order I cannot process pending for 20 days - all because of their arbitray archiving process.

Terrible company if you want to cancel the subscription. Impossible to figure it out. No response to multiple emails requesting the cancellation and no more billing. Will need to block changes.

Firstly the PC version of the website is near perfect, the mobile version OMG, so so bad. Firstly to see the price list you need to click on the Shopping Cart, then Buy, then choose the product? Just to see the pricelist, don't do anything sensible like put it under the photo with a + sign to add to cart. And no other website ever puts the Shopping Cart icon as a way to buy, it's the checkout cart for the rest of the known world. If your clients need to logon to your website they click on the menu icon where you will see most of the menu options, the Login option is off the page where you can't see it. You need to swipe up to see it, good luck working that one out clients of mine. It's like the website was created when Windows 95 was around before there were any website standardization, and they haven't updated it since. I suspect they still have the same servers when Windows 95 was around too, as the website is soooo slow. Click on a link, go make a cup of tea, then click on the next link, go make another cup of tea. You will drink so much tea, before you reach your target page. They claim that they are the No1 Website for Photographers to sell photographs. That may also date back to Windows 95, when the website was probably last updated. This next bit applies to the mobile and PC version of the website. If your client is buying a print and you offer different paper types. Instead of choosing a print size and giving you the option of the paper type. Your client will need to click on Edit whilst checking out to see paper types that you offer. Now all these answers you will be using as your clients constantly keep asking you these questions. So instead of getting on with the job of taking and editing photos, you will be spending your time apologizing for your website to your customers. You may be the best photographer in the world, but Zenfolio will do it's level best to embarrass you and make you look bad to your clients. For that they should really get 5 stars. I'm writing this knowing full well that Zenfolio will just ignore this, and only reply to simple easy to answer issues.

They've got a loading issue where the bottom part of the gallery does not load images to the client. This is frustrating as I've only just picked this up and who knows how many galleries I've sent out where the client hasn't seen all of the images I've edited. Very disappointed. Customer service has been pretty good which is why I've given them 2 stars and not 1 - they were quick with their responses and trying to help but still no solution. This is ultimately a problem for the developers to resolve and I have now switched providers as it's currently not a functional gallery provider.

I've been for more than 10 years their customer. I've uploaded thousand of photos so I have a consistent part of my work there, to their advantage. They keep rising annual plan continuosly without any good reason, never an upgrade in my plan. From Europe website speed is always slow. Just a server with my files, not fast and good enough to showcase work.

Ive been using the 14 day trial and all was well until I tried to upgrade and pay for my account. I used their promo codes to make the "PRO" membership for a year be $104 USD. And when I clicked "pay now for pro Total due now:$104" they sent me a receipt and charged me for the advanced plan which was over $100 more! they also took off one of the promo codes that I used and charged $250 to my account! I tried to explain it to the chat line but they didn't listen even though I took pictures of the my checkout process so I could keep track of the codes I used for the next time around. But the assistant Ryan instead that I took the pic then changed my plan then came to the chat line to downgrade back to Pro? that doesnt even make sense???? He was rude and didn't listen to me and they can delete the ratings you give them so even if you have a bad expeiricne they just delete it!!!!