ZenfolioReviews of zenfolio.com

Terrible company! They stopped responding to emails when download links we not being sent out for our clients photos and then after we finally had enough and canceled our subscription they flooded us with emails saying "Final notice: Need updated Zenfolio, Inc. billing information" we responded asking them to stop and that we canceled our account but they just keep spamming. Finally had to block them. **UPDATE** the replied here yet I just got ANOTHER email today from them about trying to renew - Holy cow guys you really are terrible at your business.

I started using Zenfolio in 2017 when I needed a platform to sell my photo prints to local customers and their family/friends. Pricing was reasonable and the platform was incredibly easy to use. In 2023, Zenfolio started archiving photos, and now my customers and their (26,000+) photos must be "requested" in order for them to purchase. They can't even find their images on their own, I have to manually search through all images. After pulling this, I would never recommend Zenfolio to anyone ever again. On top of this massive setback in efficiency, the site is now clunky and takes forever to load. I have moved my business to another platform, and luckily I use a redundancy for photo storage so at least I can search through archives.

Really liked this company at first, but since their archiving fiasco, their customer service has completely gone down the tubes. They now do something they call "asynchronous" support. What that actually means is "when we get around to it." Well, if I'm building a gallery for a client, and it's not working as expected, I don't need to wait for three hours for an email that misunderstood the question. They offer an option to get a phone call by appointment, but no appointments available for several days. It's just NOT timely service. AND, it turns out, that the source of the problem is they changed how the system works, but they didn't change how the website describes it. So they create an expectation that WILL NOT be met. All of this has me convinced that Zenfolio will not last much longer, so time to jump ship. I suspect they're not making enough money to keep the service up to a basic standard. I'm paying their top-tier price, but it certainly is not top-tier service. Cancelled the auto-renewal today. I'll find something else. Update following the response from Zenfolio, with further clarification on the CLAIM that their Archive system did not impact my account... It might be true that it did not have a DIRECT impact, but the reaction to it was so massive that they had to change the way they handled support requests, including the shift to "asynchronous" service. That certainly has impacted my account. I learned that from a Zenfolio rep who was trying to explain why they are no longer providing live chat support.

Frustrating! Soooooo SLOW!! There are times my photos won't load, archived or not.

It was cancelled.

Where do I start - firstly AVOID Zenfolio. I have moved to Pixieset after 10 years of being a loyal Zenfolio user. Zenfolio implemented an archive system, so photos just over a year old get moved there and it takes the best part of a day to recover them - they say up to 12 hours, which is a day to me as nobody will check in the middle of the night. I have found photos in portfolio galleries being archived, despite marking them up to never be archived. I maybe on an unlimited storage plan, but is far from that. I needed to access some photos urgently in a Portfolio gallery, I couldn’t so had to dig the hard drive out. If a gallery is archived, the thumbnail for the folder disappears, so looks very unprofessional, and appears to a customer as an empty folder. Had problems with password protected galleries, because a main folder contains archived folders, the whole main folder password can’t be changed, each individual folder has to be changed one at a time. Annual fee is £366, but they also charge 10% commission on sales, plus you have PayPal fees on top. In addition there are extra fees on downloads - 9p per image up to a max of 99p. So a £20 order of 5 digital downloads has a commerce fee of £2.73, plus 9 pence per image download fee, 88p PayPal fee. So profit is £17.27 Pixieset has zero commission, for the same order of 5 photos for £20 you just have the PayPal fee of 88p, so profit here is £19.12. Zenfolio are taking £1.85 extra per order. That soon adds up to hundreds of pounds a year in unnecessary fees - I already paid the annual fee! There have been no improvements in the 10 years on the classic plan, the website I subscribed to is actually worse now than than a decade ago because of the ‘archive’. If a customer wants to see some old photos straight away, they can’t. It is such a backward step. Customer support is often slow for replies, even then, they can’t answer properly because the system has gone to pot. The platform in general - when working fine is very user friendly to both me and customers, but Zenfolio have ruined it with their cost saving measures. If the classic plans are too costly to run, just discontinue them and admit you can’t offer what subscribers pay for. 10 years and I am gone. I used to recommend zenfolio to many, now its the opposite, don’t waste your time trying them out. Try others like me who has gone to Pixieset (other providers are available). By moving to Pixiset I will save around £600 a year with no commission and a lower annual subscription cost. Also, I suspect they have been inviting people to write reviews as there has been a number of 5 star reviews in a short space of time. I suggest reading them all, not just the recent ones.

Terrible. I cannot access my images because they have archived my galleries. I am about to lose a client. 24 hours they say and I’m still waiting. And it’s not a cheap website either.

Terrible customer support. Slow to respond then refuse to help. Its a no from me.