Zenfolio founded in 2006, provides everything you need to build your ultimate photography business. Create stunning online photo galleries and a professional portfolio website in minutes. Share, proof, and sell your photos and videos online with one powerful solution. Grow your business with integrated tools that assist with booking clients, marketing and photo culling.
Zenfolio (zenfolio.com) has 302 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
zenfolio.com
Website
zenfolio.com
Category
Internet & Software
Location
Redwood City, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: June 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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In recent weeks I've had nothing but hassle with them. And dreadful customer service In recent weeks I've had orders placed but I got no notification. Others paid three times because they couldnt get payment confirmation the first time. Today someone got photos that were never paid for even though I received the order OK. Her card had been cancelled. Now I see that I've received orders for the first week in January but no actual record of them and no idea who placed them. Am fuming. I'll be leaving asap
Response from ZenfolioJan 10, 2024
I'm truly sorry for the frustration and inconvenience you've experienced. We understand the importance of reliable service and accurate order processing. I want to inform you that we identified a bug with PayPal integration that could have contributed to these issues. Rest assured, we have addressed this bug, and instructions on how to update your PayPal integration have been sent to you.
BB
Bart B.
WORST HOST FOR YOUR WEBSITE
Since zenfolio, started this archiving this site has gotten almost unbearable. They are taking albums and locking them down say they are "in the process of being archived" problem is this has been going on since Aug. 2023. My clients cannot view albums for purchasing images. When I contact them via email, I get no real answer, just a non sensible reply, they are working on it. I have been a loyal customer since 2006. They use cheaper slower host servers....Do not buy into this site! It has gone from not so good to very bad....do not believe it is #1 by photographers...it use to be good years ago...now its ONE STAR!
Response from ZenfolioJan 11, 2024
First and foremost, I sincerely apologize for the inconvenience and frustration you've experienced due to the archiving issues on our platform. I'm pleased to inform you that our team has addressed the problem with your archived galleries. Your feedback is invaluable, and I regret that we did not follow up with you sooner regarding this matter.
We are continuously working to enhance the Archive's functionality and improve the speed at which galleries can be recovered. I understand the importance of ensuring that your clients can view albums seamlessly for purchasing images, and I apologize for falling short of your expectations.
As a loyal customer since 2006, your satisfaction is of utmost importance to us. Should you encounter any issues in the future or have any further questions, please don't hesitate to reach out to me personally. We value your business and appreciate your patience as we work to resolve these issues.
Thank you for bringing this to our attention, and we hope to regain your trust in our platform.
MH
Martin H.
I have been a user of Zenfolio since 23rd April 2009
I have been a loyal user of Zenfolio since 2009, having had over 130,000 visitors to my englishelectric.org.uk website . My site was even featured in their 2012 publication 'Creating a Photography Website that Works for You'.
I am now leaving for a competitor. Why - becuase they have instigated an archiving 'feature'. This renders my archive useless as more and more galleries become archived on a daily basis.
Trying to unarchive these photographs takes days and some even refuse to unarchive. Unfortunatley, ZF seem to think that people do not want to look at older photographs.
Response from ZenfolioNov 22, 2023
Thanks for your review Martin. I spoke to Customer Support and they believe that they have found a solution for you. Please keep an eye out for their email. Thank you for being a loyal user of Zenfolio since 2009. We sincerely value your long-standing partnership with us and appreciate the trust you've placed in our platform.
AH
andy H.
Slow Unresponsive Sites
Having used a zenfolio site for around 14 years they have got progressively worse, site is slow and unresponsive. Customer support is non existent reluctant to acknowledge any issues.
Poor look to use another provider if i was you
Response from ZenfolioNov 22, 2023
We appreciate your longstanding loyalty over the past 14 years and are genuinely sorry to hear about your recent experience. Your feedback is invaluable to us, and we apologize for any inconvenience you've encountered slowness. Our status page https://status.zenfolio.com/ can help keep you up to date with any issues we may be having.
TP
Tor Petter B.
Very slow
Very slow, it often takes several minutes to show some of the photos (although they are of quite small sizes). And now zenfolio will hide («archive») most of the galleries.
CU
Customer
Money held to ransom
I tried a free trial, but what they don't tell you or make clear is that they hold any sales income to ransom until you sign up for a premium account. This felt a bit of an underhand tactic.
Response from ZenfolioAug 23, 2023
Our sincerest apologies for any misunderstanding and inconvenience. For security purposes, we do require a paid subscription (or a valid payment method on file) prior to releasing any payouts. Our Customer Support team would be happy to offer you some options to subscribe to the monthly level or even provide a discount for one month to allow you to take full advantage of our selling features. Thanks for reaching out about this so we can find a resolution quickly.
LU
Lucy
Very unhappy with changes
Very unhappy with their latest 'updates' archiving photos which then take a long time to load back up again and charging for digital downloads even when I want to give them to clients for free. Their 'archiving' means that I can no longer use my zen site to properly showcase my work, and it's probably just cost me a big job. It costs a lot in both time and money, but I'll be looking for an alternative.
Response from ZenfolioAug 15, 2023
I'm sorry to hear that you are concerned about the archiving feature that is coming soon. I would suggest that you get in touch with [email protected] about how the feature will affect your site specifically because it should not have a huge impact. They may have some suggestions that will put aside your concerns. They've worked with others to do so.
JG
J G.
Zenfolio does NOT condemn revenge porn posted on their clients' site
I'm extremely disappointed in Zenfolio that a customer of theirs isn't going to even receive a slap on the wrist for stealing my photo and trying to sell it as his and then when the theft was discovered, as revenge, the customer posted a pornographic photo of me on his Zenfolio hosted website. Revenge porn is illegal! What it tells me is Zenfolio does not care about the victimization of women. Shame on you!!
Response from ZenfolioJul 7, 2023
We apologize for any distress caused by the incident you described. At Zenfolio, we take copyright infringement and the violation of our users' rights very seriously. Our team has investigated the matter thoroughly and has taken appropriate action within the framework of our policies and legal obligations.
Regarding the alleged photo theft, we encourage our users to respect intellectual property rights and adhere to the terms of service. When a complaint is received, we initiate an investigation to determine the facts and address any copyright infringements. However, it's important to note that Zenfolio is an online platform that enables photographers to showcase and sell their work, and we do not have direct control over the actions of our users.
Regarding the issue of revenge porn, we absolutely condemn such behavior, as it is both illegal and against our policies. We do not tolerate the dissemination of explicit and non-consensual content on our platform. If you have reported this incident to us, we assure you that we are treating it with the utmost seriousness and will cooperate fully with any legal authorities involved.
We understand your frustration, and we want to assure you that we care deeply about the well-being and safety of all our users. We strive to maintain a secure and respectful environment for everyone in our community. If you have any further concerns or information regarding this matter, we encourage you to contact our support team directly so that we can address them promptly.
Thank you for bringing this to our attention, and we will continue to work diligently to ensure that Zenfolio remains a trusted platform for photographers.
