ZENDUCEReviews of zenduce.com

Response from ZENDUCEJul 11, 2026

Hi there, We are sorry to note you feel this way. Our records indicate both order confirmations and tracking was sent to the same registered email id. We have also sent separate emails with trackings and have also made a call to give you an estimated delivery date. Your order is scheduled to be delivered within this week. If anything is unclear meanwhile, please let us know and we would be glad to help. Best regards Zenduce Customer Service Team

Response from ZENDUCEJul 4, 2026

Hi Paulina, We are sorry to hear that you believe you have not received your order. This was made 10 days ago and part of the shipment is already delivered. Our records indicate that we sent you 2 emails containing your shipping confirmation, estimated delivery dates, and FedEx tracking links for all items. After seeing your latest email, our team also attempted to contact you by phone twice but was unable to reach you. We are committed to resolving this for you. Please reply to our email or contact us directly so we can confirm the shipment status and assist with any remaining concerns as quickly as possible. Kind regards, Zenduce Customer Service Team

Response from ZENDUCEJul 4, 2026

Hi Breena, We are sorry to hear that your experience did not meet your expectations. We understand that delays and the need to follow up can be frustrating. While our records show that we responded to each of your emails and provided an update once the replacement shipment was arranged, we appreciate that the overall experience did not feel as smooth as it should have. The replacement glass order was placed on June 21 and is currently in transit, with delivery expected next week. In addition, as a gesture of goodwill and to ensure your satisfaction, we have already issued a full refund for your order. If there is anything further we can assist you with, please don't hesitate to contact us. We remain committed to providing the level of service our customers expect. Kind regards, Zenduce Customer Service Team

Response from ZENDUCEJun 23, 2026

Hi Elaine, Thank you for your feedback. We sincerely apologize for the frustration this situation has caused. Our warehouse inspection identified that only one of the two returned fixtures was present in the shipment received, which is why the second refund was initially placed on hold while we investigated the discrepancy. We understand that you maintain both fixtures were returned together under a single tracking number. As a gesture of goodwill and to bring this matter to a resolution, we have initiated an exception review and are processing the refund for the second fixture as well. We appreciate your patience throughout this process and remain committed to treating every customer fairly when resolving return and shipping discrepancies. Best regards Zenduce Customer Experience Team