ZENDUCEReviews of zenduce.com

Response from ZENDUCEOct 16, 2026

Hi Birgit, I’m sorry for the frustration this order has caused you. Waiting this long for a fixture you were looking forward to is not the experience we want for anyone. For you, and for anyone reading this: most Zenduce orders arrive within the estimated window. Occasionally, orders shipped from overseas warehouses can be stopped by customs for inspection This is rare, and it’s outside our control or the carrier’s, but when it happens it can add days or weeks to the delivery time, with little visibility on tracking while the package is held. Your order was one of these. We have been responding to all your emails, but also know we could have communicated this better. When you asked to cancel, your order had already shipped, so it couldn’t be cancelled in the usual way. That doesn’t mean we won’t help you, and we should have explained it clearly at the time. We’ve emailed you directly with the current tracking details and two options: a full refund if the package can be intercepted, or guaranteed delivery next week with a partial refund. Either way, you won’t be out of pocket, and we’ll stay on this until it’s resolved. Best regards Zenduce Customer Service Team

Response from ZENDUCEOct 13, 2026

Hi Douglas, Thank you for sharing your experience. We’re sorry the bulb you received differed from what you expected based on our product photos, and we understand your frustration with finding a suitable replacement. Please contact us with a photo of the bulb and socket so we can check what was supplied, confirm compatibility, and arrange the correct replacement at no cost. We also understand your concerns about pricing. While similar-looking lights are available at different prices, materials, safety certifications, and warranty coverage can vary. Alleva features premium crystal/glass materials and industry safety certifications, and is backed by our two-year warranty, which includes free replacements for covered issues. These are useful factors to consider when comparing products. We’ve tried reaching you by phone but haven’t been able to connect. We remain committed to resolving this for you, even though you opened the package after the 30-day return window. Please get in touch so we can help. Best regards, Zenduce Customer Service Team

Response from ZENDUCEAug 7, 2026

Hi Joel, We are very sorry for the frustration and inconvenience caused with your order. Our team has reviewed the photos and videos you shared. The black marks shown on the fixture appear to be residue from the protective packaging, which can normally be removed by carefully wiping the affected areas with alcohol. We also understand there was a flickering issue, and replacement components have already been arranged to address that. We want to clarify that we have not refused to help. Under our money-back guarantee, we are able to provide a return label and issue a full refund once the item is returned. In this case, our correspondence indicates that the chandelier has already been installed and the original packaging is no longer available, which makes a standard return challenging. To help resolve this, we have offered to send a full replacement chandelier. As an alternative goodwill option, we have also offered full store credit for the order value. Our support team remains available to continue working toward a fair resolution. Best regards Zenduce Customer Experience Team

Response from ZENDUCEJul 11, 2026

Hi there, We are sorry to note you feel this way. Our records indicate both order confirmations and tracking was sent to the same registered email id. We have also sent separate emails with trackings and have also made a call to give you an estimated delivery date. Your order is scheduled to be delivered within this week. If anything is unclear meanwhile, please let us know and we would be glad to help. Best regards Zenduce Customer Service Team

Response from ZENDUCEJul 4, 2026

Hi Paulina, We are sorry to hear that you believe you have not received your order. This was made 10 days ago and part of the shipment is already delivered. Our records indicate that we sent you 2 emails containing your shipping confirmation, estimated delivery dates, and FedEx tracking links for all items. After seeing your latest email, our team also attempted to contact you by phone twice but was unable to reach you. We are committed to resolving this for you. Please reply to our email or contact us directly so we can confirm the shipment status and assist with any remaining concerns as quickly as possible. Kind regards, Zenduce Customer Service Team

Response from ZENDUCEJun 23, 2026

Hi Elaine, Thank you for your feedback. We sincerely apologize for the frustration this situation has caused. Our warehouse inspection identified that only one of the two returned fixtures was present in the shipment received, which is why the second refund was initially placed on hold while we investigated the discrepancy. We understand that you maintain both fixtures were returned together under a single tracking number. As a gesture of goodwill and to bring this matter to a resolution, we have initiated an exception review and are processing the refund for the second fixture as well. We appreciate your patience throughout this process and remain committed to treating every customer fairly when resolving return and shipping discrepancies. Best regards Zenduce Customer Experience Team

Response from ZENDUCEFeb 17, 2026

Hi Donna, Thank you for sharing your experience in detail. We understand how frustrating this must have been, especially given the size of your order and the issues across multiple items. To clarify, for the majority of the chandeliers, replacement parts were provided and successfully resolved the issues. However, we acknowledge that one of the chandeliers did not meet expectations, particularly with the damaged marble pieces and subsequent fitment concerns. That is not the standard we aim to deliver. Large, fragile lighting can occasionally sustain transit damage despite protective packaging, and in such cases, our approach is to provide replacements at no cost rather than passing that risk to the customer. That said, we recognize that the process in your case took longer than it should have due to available of marble parts and added unnecessary inconvenience. Regarding the return request, this is typically required in certain situations before a full replacement is issued. However, we understand your concern given the size and weight of the fixture, and we agree that this could have been handled more practically. We would like to take this forward and review your case internally to reach a fair resolution. Please contact us directly with your order details, and we will prioritize this. We appreciate your feedback as it helps us improve both our processes and customer experience. Zenduce Customer Experience Team

Response from ZENDUCESep 21, 2025

Dear Richa, We're sorry to hear about your experience with the open-box item. Whilst it is not unusual for lighting products to get damaged during transit, our records show that we took full responsibility and have already sent you a complete set of replacement marbles. In addition, as an exception, we also provided a prepaid return label with the option of returning the item. We have already refunded you in full. Best regards Zenduce Team