ZendeskReviews of zendesk.com

We had been using Zendesk as a business for around 3 years when we decided to switch. We found that there are other products on the market with much better reporting functionality and when we had an issue it would take ages to resolve and require constant chasing and escalation to get anywhere. We cancelled our account effective at the end of April but we are still being charged. I have chased and chased for a resolution on this but it's not forthcoming so we're now having to cancel the company credit card that the DD is linked to. Don't touch them with a bargepole!

The Back to Life Series sounded like it would be a helpful product for people with back problems but I will never find out because I never received the videos that I paid for. It took the company over a month of back and forth useless emails and I never learned why the product did not ship or even if it was lost. Finally received a refund after repeated emails just about one month after having paid for the non receipted videos.

Zendesk udfører ikke Due Diligence af sine kunder. Zendesk handler kunder som Velora uden at udføre Due Diligence. Velora er et fup firma som ingen varer har ( sko , tøj) men en flot ‘dansk’ hjemmeside. Zendesk er medansvarlig for tab af penge for kunden til Velora. Snyd of scam.

I don't recommend them at all. Data back up takes weeks and they don't answer correctly. Not recommended at all.

Awful experience from the platform use to the support team. I do not recommend this company if you own or work for an e-comerce brand. The zen desk platform would glitch, kick off agents and customers. When I asked for support they offered zero help or advice

As a customer that had dealings with a company that uses their crm system I can say that Zendesk supports scam websites based out of china. Zendesk provides legitimacy to companies that are purposely setup to deceive people of their money. Zendesk was contacted and provided with information that should have had them remove this company as a client. They did not.

Terrible product. We have used Zendesk for roughly 3-4 weeks now and I am completely over this product. We have worked with a lady at the company by the name of Kristin who was our sales rep and she has completely dropped the ball in every which way working with us as a company. The product we purchased does not work and when trying to get someone to assist you it is a daunting task. We have taken our business elsewhere and they will not refund us anything when we used their product for 3 weeks and told them countless times it is not working. On top of this they never set up any type of on boarding calls to get anything set up for us the way it needs to be. Would highly recommend you do not touch this product as they are not only a terrible company with a terrible product, they simply just do not care.

Wherever you go on the internet you heard about Zendesk, especially when it comes to integration. This is the reason why I decided to get an account there. I rapidly found out ZendDesk is a big money-making machine, you have to pay big money for things that should be available by default. You have to pay for a service with a prehistoric user interface, a user interface that is everything but user-friendly. There are things that don't even work as they should. Sometimes you want to change a setting and you have to look for it or do a search at google because it is so deeply buried here and there. And then, one day you need support from them. OH MY GOD, it seems they don't know how to do support at all. My recommendation is to stay away from that company, they don't even deserve your attention. I finally switch to another system that works much much better and is 12 times cheaper. Zendesk?... what a waste of time and money... :-(