ZendeskReviews of zendesk.com

Another bad one. Very dissapointed when my account was cancelled because my card was not updated. Without appropriate warning our account was deleted by zendesk. It took 3 days for the finance team to respond and open the account. We have lost customers because of these extreme actions. Everything else worked fine until that point. I have not been offered a reasonable explanation or recieved an apology for the inconvenience and financial losses.

They are the worst, if you find a website that uses them, just leave the website and never look back.

Each time when I meet zendesk as a support, I get the worst experience. These guys don't want to help you if you get really problems and they don't care about you Don't hire these guys if your reputation is important for you

I really liked Zendesk during the free trial period. Among the things I loved were the Shopify integration that made it easy to see orders when I was answering questions, and the responsive chat support Zendesk offered when I needed help. After paying for the service I was surprised that the Shopify integration I had installed was suddenly disabled. Zendesk informed me that's a premium feature. That's disappointing, but I had already paid a year in advance for 3 agents so I thought I'd keep using Zendesk. Roughly 4 days into the paid version it came tomy attention that customers were not receiving my responses sent through the Zendesk system. I immediately looked for chat support only to find that it had disappeared. So had the phone support line. I reached out to the sales rep, Irvin, who sold the service to me. Irvin told me that chat and phone support are premium features and I could email their general support address to receive help. I emailed the support address and received a response basically telling me to go search their frequently asked questions section to try to self-solve this failure. I then checked their pricing page where it clearly states "All Support plans come with the Lite versions of Chat, Talk, and Guide." I emailed a screen shot of this to Irvin and asked about why the promise of chat support was not being honored. Irvin told me that they menat that I could offer my customers chat support, but that Zendesk would not offer me chat support. At this point I decided to cancel my subscription. Being only a few days into a prepaid annual subscription, I asked if I would receive a prorated refund of the subscription fee. Irvin directed me to their MSA where it states that they don't give refunds, even in cases where the apparent promised service level is not being met. I'm extremely disappointed in Zendesk. They promised everything, provided nothing more than a glorified email system, and refuse to be accountable. I'll echo a lot of reviews about them by saying stay away.

If I could rate Zendesk zero stars then I would. What a shameful organization that takes advantage of its customers. My advice is to look for a more customer focused alternative(s) than deal with this unscrupulous mob..

They are aiding and abetting fraud on a huge scale. Ordered kauum shoes recently and got nothing only delaying or tactical emails from zendesk, telling me the goods were on the way, wait another week etc. Needless to say nothing came and zero response from them after loosing more than €100

I like its flexibility, however sometimes it is too hard to find the necessary function in the UI/UX

I am astonished at how bad dealing with this company is. I was trying to help get a client up and running on a chat program and we made the mistake of starting with Zendesk. Will definitely be moving off. 1. They provide no support. None. Unless you're on a premium plan (We're on a paid plan but not a premium enough paid plan) so they won't provide email or chat support. There's no "1:1 support for the essentials plan" and the only support you can get is trying to find your answer in the help docs which are frequently not useful or posting on a forum. 2. It is unintuitive and a pain to setup. I've worked with dozens of form creation and other communication systems over the years, and I've never had to try to get help to do something as simple as adding fields to a form. Reaching out to support that won't help, because my client isn't on a premium enough plan. Just unfathomable how bad this software and the support is. You should find another option.