ZendeskReviews of zendesk.com

It is impossible to ever get support - ironic from a company offering a support tool. I have had issues with them from day 1. ANY system will better than them.

Sehr nette Supporter bei nvidia, aber wegen Zendesk leider keine Funktion Kopierte Bilder per STRG+V direkt in den Chat zu senden

Pathetic customer support. Neither gives any solution nor gives any expected turnaround time for complaint resolution, I would have rated 0 stars for that if there were any option!

Horrible company. We had the Essentials plan and were denied support while testing the platform. They said "You are only elegible for support if you pay more for a different package". So basically, if you dont give them enough money they screw you on support. In any case: We decided to pay a year. Then, We were denied support for a QUESTION! Not even a troubleshooting issue. So, we decided to switch. Then, when we asked for a refund for having paid a full year upfront, they denied a refund and said there are no refunds if you choose to leave... Are you kidding?! Go somewhere else where they care more about the people paying their salary.

Why do you allow the apps that you control with Google to get away with False advertising, no refunds, I could go on but then you run Trustpilot, so I won't say anything more.

I purchased a monthly subscription after the one year one I previously had expired. They charged me as if I had renewed the annual one, which I certainly did not do. I contaced the customer support. They replied my first message, ignoring me completely after I replied. So, summing up, they charge you what they want then ignore you.

Geht gar nicht. Abzocke auf die mein Sohn reingefallen sein soll... jedenfalls wurden mir 47 Euro über die Mobilfunkrechnung berechnet für irgendwelche Abos, die mein Sohn angeblich bestellt haben soll. Das Geld will ich wieder haben.

Didn't realize my account was on auto-renew, in fact I thought I had purposely turned that off, but I'm guessing in retrospect, they probably don't even have a way to turn auto renew off even if you want to. They also do not provide any advance notice that your account is about to renew and that you will be billed again soon. The moment I saw the charge hit my Credit Card, I cancelled the account and requested a refund, and this was for an expensive annual subscription. They sent a canned response, outlining some hidden line in the huge terms of service that no one reads, that basically says they don't offer refunds for any reason. They obviously don't notify people of upcoming renewals as a way to insure they can get one last pay day out of people that probably don't want to use the service anymore, which just seems like a completely underhanded and evil way of doing business. I work in a space, where I could potentially steer business their way from clients looking for their type of service (even though it wasn't the right fit for me), but no way in hell I will ever recommend them to anyone now, in fact I'll be spending the next few hours leaving negative reviews everywhere that I can and placing a complaint with the Better Business Bureau.