ZendeskReviews of zendesk.com

How can I decide to spend $2,000+ a month with zero support? Their Bot is designed to frustrate us just like banks automated phone trees do. This is RIDICULOUS. No phone, no email, no chat.

We signed for the service and when we enquired about the bad reviews, the salesperson pointed that people are complaining about different companies and confusing to Zendesk. Let me very clear, I am referring to Zendesk themselves. - zendesk.com and no other company. They are awful, as soon as you sign that's it pretty much, 0 support, 0 communication. You can barely get in touch with someone. Do your business a favour and look somewhere else! Hubspot, Gorgias and AVOID ZENDESK!

For a company that deals with customer service they are so inconclusive & s.h.i.t. cuz one email I got back off one of them sorry for Your Inconvenience it's out of my hands there's nothing we can do. can you investigate why my parcel was unclaimed I wasn't kept up to date with anything. Got back typical email. how great of a service is that. The person who I spoke to didn't have a f .king clue how to resolve the situation. Really should think they should have a minus star button.

Awful company to deal with. I purchased 2 licenses for their CRM and Support solutions (around £1600 total). CRM required multiple paid plug-ins to get full functionality (this was never mentioned), whilst I could never access the Support dashboard as it always said I was on a trial despite having an order confirmation that I had purchased a full license. Sent 30+ emails to resolve the issue to three different "Executives" and raised a support ticket which was not picked up for 5 days, then it was escalated and then ignored. 2 of the "Executives" I sent emails to ignored them after a short time and never replied. It has taken me since the end of September to get a full refund via the bank. Disgusting conduct from Zendesk and the "executives" who ignored my emails and left me high and dry for 6 weeks should be ashamed of themselves. I will be spreading the details of my awful experience far and wide. All this from a company which "specialises" in consumer support solutions. LOL...

Terrible support

The biggest irony is their product is their Customer Relation ethics for a company that sells CRM. Their philosohy is Count ouR Money. If you actually do get through to a live person, they seem either half brain is missing and the part that is left wants to get rid of you... and as soon as you don't pay the bill (without warning) they block your account, even after you've updated your CC details... Motivated enough to go to Salesforce and probably pay over double, but that's a small price to pay for getting over this appalling customer service, and by the way, their phone number just hangs you up after wishing you an outstanding day. Don't use Zendesk!

Paying customer here. Have issues with the account, but can I contact the support team...? No! And this is a company that specializes in support. Says a lot. AVOID. They aren't scammers... just utterly, utterly useless.

Very rude and also suspect because they were unable to help with fairly simple wifi extender setup and tried to get remote access. I had to keep asking him to repeat himself because of the thick Indian accent not because I don't know what he's talking about. When I said no to remote access he got mean and sent me to a DYI site. My suspicion is either he's got a side gig operation or Zendesk is a cover.