ZendeskReviews of zendesk.com

Je suis totalement dégouté de cette entreprise. J'ai eu une offre d'essai startup afin de tester le produit et voir la valeur de l'outil. Les codes fournis pour la réduction ont mal fonctionné, j'ai donc mis du temps à mettre en place l'outil. Ensuite au bout de 6 mois, pas de mail de notification, il est compliqué d'avoir un Sales disponible. J'ai résilié et 2 mois après, à ma grande surprise ils m'ont débité 2,x 222 € !!!! pour un outil que je n'ai pas utilisé et que j'ai résilié. J'ai fait un ticket support et ça a mis 1 mois pour avoir un retour ! (ZENDESK vend des solutions de gesetion de client et support et leur niveau interne est proche du néant, j'ai rarement vu autant de médiocrité). J'ai demandé le remboursement (tout du moins un geste), voici leur réponse : Upon checking, I see that the subscription renewed for service period 12/07/2021 and the account owner cancelled the account on 01/07/2021. Kindly note that cancellation must occur no less than 30 days prior to account renewal date as is required by the terms of our MSA. With this, my sincere apologies, but we are unable to provide your refund as requested as your cancellation did not occur 30 days prior to your renewal date as is required by the terms of our MSA. > Donc en gros, support Froid, pas d'empathie, ils veulent juste gagner de l'argent et se moque de leur ecosysteme de startups partenaires. Des VOLEURS ! Je n'ai jamais écris un avis sur une entreprise, mais aujourd'hui je suis révolté.

I kontakt med Zendesk rörande deras support för två andra bolag, Bostadshub.se och Bostadslistan.se, så har jag uppmärksammat företaget att de borde avbryta sitt samarbete med företag som uppenbart bedriver verksamhet med olagliga metoder (stöld av annonser från andra källor för presentation som sina egna). Svaret som jag fick från Zendesk på denna uppmaning var "Annonsen har tagits bort hos oss" "Vi förstår inte riktigt vad detta gäller nu". Med andra ord går det att tolka på följande sätt "vi är medvetna om att våra kunder använder olagliga metoder för att bedriva sin verksamhet men i just ditt fall har vi hjälpt dem att avbryta åtminstone en sådan olaglig handling så vad är problemet... vi tjänar pengar på detta". Använd inte denna tjänst. Hjälp inte detta bolag att få andra bolag att kunna verka bedriva "seriös" verksamhet då "de har ju iaf en kundtjänst".

For a customer service platform, this company has the worst customer service I've experienced in a long time. When you ask for help, all they do is send articles that don't help at all. Their agents are snarky, condescending and downright rude. While fixing the general attitude might make it a better experience, it probably won't fix the incompetence of their staff. It's unfortunate, because if they just cared about their customers their product could be really great.

Very dodgy. This company seems to be completely fraudulent and to provide pretend 'support' to other fraudulent companies. Avoid.

Zendesk… Avoid this company! I bought a product online in September from an intermediary using Zendesk. I never received the product in the mail. A customer-service woman named "Solveig Olsen" (which is probably a fictitious name) Said she was to check the item, i heard nothing. I Asked again, then she replied that she would check it up. I Didnt hear anything, so I asked again, then she said she was going to talk to the warehouse-manager and should get him to send me a new product. The product did not arrive in the mail this time either and i didnt hear anything more. I sent a new email that I demanded the money back. Then she replies that there is nothing more they could do and apologized for the inconvenience. I now request contact information from the general manager or warehouse manager, but get no answer. What should one do...? Recommends everyone to keep a great distance from this company. This is pure scam!

Forget about it. It a big scam. Why do you think they are not getting back to you? They already received what they want, they don't care if they have you next month. Another sucker is born. The worst scam are the psychic sites, that's where they are making there money. A lot of people on this site that don't have a clue what is about to happen to them. It took me a long time to find this review site. It's funny it's asking me for my email address and they already have it. Here we go again. Lets see if they response to this?

ho fatto un ordine su spacefootsas.zendesk,com sito sneakin.it. Ordine N°366002777, non ricevuto la merce e neanche sò quando arriverà.Penso di aver perso i soldi I placed an order on spacefoot sas.zendesk, com website sneakin.it. Order N ° 366002777, not received the goods and I don't even know when it will arrive. I think I lost my money. Stay away from this site.

A help desk should provide help within a reasonable amount of time - repeatedly sending you messages which say they will respond within 48 hours is the slowest option, and is not fit for purpose. There is no confidence that they will ultimately help at all.