ZendeskReviews of zendesk.com

The customer service is absolutely terrible. The original point of contact advised I could call with any issues. I did have an issue and did call but kept getting referred back to the website.

16 Oktober een ticket geopend nadat we ons abonnement hadden geüpgrade. Inmiddels meer dan een maand verder en we kunnen nog steeds niet gebruik maken van de features waar we de upgrade voor hebben gekocht. 7 October weer eens gevraagd om een status update, krijg je 8 October een reactie dat we op de hoogte worden gehouden. Nu weer 10 dagen verder en nog steeds niks gehoord.

Avoid! I wish I looked at the reviews before paying for this awful "service". I have no idea how they are still in business. Probably because they continue to rip people like me off! Truly devastated as this is having an impact on my business not being able to access the software I paid for and it takes 7 days for an "URGENT" query to be responded to. You reply back... It will take another week to hear back from them. Just disgusted!

I just wanted to reduce the number of agents of my Zendesk Plan. Sounds simple, doesn't it? Well no, they block this feature, ask you to contact the Support. So I contact the Support by chat, which tells me that this manipulation must be done with another agent, by e-mail. I specify that I want to be contacted at a specific email address, answer: "No problem! A week (and a paid invoice) later, still no e-mail from Support to help me reduce my number of agents. I go back to the chat, they tell me that the email has gone, but not to the address I had indicated. Great support. I enter the right address again, I receive the email to tell me that... I have to call. This service is a joke.

Absolutely no way to get through a support. I'm definitely going with LiveChat after this experience.

SCAMMERS SCAMMERS SCAMMERS SCAMMERS

I just talked to this Zendesk’s sale department because they either don’t have a Customer Service Department or all you get is a canned auto troubleshooting list of solution. You can’t submit a complaint against a scam company they work for. I reviewed SnowCityShop on BBB and there is numerous complaints that the company doesn’t deliver products once purchased and the only response you get when texting the company is a generic response from Zendesk. The Zendesk sale person said I could submit a complaint, but when I attempted to submit a complaint, it doesn’t have anywhere for me to submit complaint. I guess some companies just place profit before honesty, integrity, quality and customer service.

Stay away from Zendesk!! This is a fraudulent company that willingly supports illegal company activity. I have just got off the phone from their “support staff”. They’re a joke.