ZendeskReviews of zendesk.com

Awful customer service. Still being charged by The Athletic in error. They have been no help via ZenDesk and constantly Mark my case as solved when it is not.

Worst Experience ever!!

Worst Customer Service

They discontinued me mid conversation...stuck me in que...said I was next....its been 30 minutes and still waiting....the worst

Waardeloos, persoon heeft geen flauw idee waarover het gaat

Horrific customer support. Was interested in possibly replacing our current solution with this, but after a "meeting" with someone who didn't speak English and ASKED questions rather than GAVE answers I am 100% no longer interested in this solution. How did this organization get so big? Why is their on-boarding process such a nightmare? What a joke.

Weeks between replies led to our business contact channels being closed since Zendesk couldn't reply on time with basic, simple queries and kept giving us the wrong answer. Tried to follow a complaint procedure, received no reply at all weeks after sending email, absolutely terrible, no replies from almost unexistent service.

ZenDesk as a platform for companies to interface with customers is great, I don't really have any complaints there, and I use it literally every single day. Where I do have complaints, as do my co-workers and Team Leaders who have had questions, is with their support. The irony of a company who makes hundred of thousands of dollars on customer support, having some of the worst customer support, is not lost on me. They literally only have their live chat hours open for a short time, and the wait time to speak with someone is hours. One of my co-workers finally made it up the queue and the ZD person she was speaking with said, in the middle of a conversation mind you: "I have other things to do, I am going to move this to a ticket" and left, when she still had questions. She jumped back in the queue b/c she knew there would be no email help. If you want to reach out outside of their hours, the AnswerBot is the only think you will get. There isn't even an option to leave an email! It's so incredibly unprofessional, I don't care how many "help" articles there are.