ZendeskReviews of zendesk.com

It seems the running theme through this thread is Zendesk customer service leaves much to be desired. I can confirm this 100%.

Der letzte Assiverein, man kann Newsletter nicht abbestellen!

This is the worst company I’ve ever done business with. We signed up for a free trial as a perk for participating in a venture capital conference for startups. I couldn’t make their product do what we wanted and told sales rep to cancel our free trial. They’ve now billed me over $2500 for something we never used and NO ONE WILL TALK TO ME!!!!!

Absolute dog droppings. Do not use zendesk unless you want to go bald and gray early. Support sucks, really, really bad. Very expensive and terrible product.

No continuity in current customer service complaint. Each time you reply back, a new operator asks you once again all the same questions as before. Infuriating waste of a customer's time. It's almost as if Zendesk wish to wear customers down in a hope they abandon their complaint. Once again, I tried with Zendesk (not my choice but chosen by seller) regarding a defective product and refund, got nowhere and resorted to PayPal who managed to get my refund for me in a couple of hours. With Zendesk, 2 weeks and numerous emails to no avail. Sellers - think twice about using Zendesk, it's much better to truly connect to your customers. When something goes wrong, Zendesk drive the customer away for good whereas a good company making contact with the customer could rectify and maintain the customer.

Won't cancel my subscription after asking for over a month. Horrific company. Please don't use.

Ich werde mit Werbemails gespammt und es gibt keine Möglichkeit, dies zu löschen. Selbst, wenn man auf die Seite direkt geht, kann man sich nur eintragen, aber nicht austragen. Der Kundensupport verweist immer auf das unsubscriben, was aber nicht geht. Meine wiederholten Bitten, später Aufforderungen, meine Daten zu löschen, werden nicht bearbeitet. Für mich ein unfassbares Geschäftsgebaren - kann nur raten, die Finger davon zu lassen. Ein Stern ist noch viel zuviel!

Zendesk support is pretty much NON existant. If you ask a question you are sent an email that tells you that your issue has been resolved and there is a link to click on and that brings you to a help page that is where you started. Which does nothing, then you get re-directed to a cleeng page which does nothing. So NO help from Zendesk