ZendeskReviews of zendesk.com

It's ironic that the company that is built around providing tools to deliver best in class customer services, uses it's own tools to deliver worst in class customer service. Despite paying 1 year in advance for Zen Desk, they suspended our account after a few months, gave no warning and then it's impossible to reach anyone who can resolve the issue using the Zen Desk tools they promote.

I forgot to cancel the subscription, the day I was charged for the new year, I contact customer support to refund the charge. They decline to give a refund and I had to contact my bank in order to get a refund. They are not a company, they are gangsters, be aware

I have signed up for ZenDesk over a year ago, and everything was very easy to sign up. (Obviously: They are eager and very capable of charging you) However, as soon as we wanted to downgrade our plan it seems to take over 2 months, documents signed and over 20 emails back and forth. We are still waiting to hear back from Paul Hughes, but I think it would be easier to just block direct debit, as that will make them want to talk to you. For any business looking to manage CRM: Use anything but ZenDesk, prices are not worth it and the platform is basic, as you have to pay for each functionality separately.a

Support is horrendous. No phone number to call and live chat is so slow. The automated help is a waste of time then the operators go 10 minutes or more between messages. And this is for an issue preventing anyone in the company from logging into Zendesk.

No service. More than 120 days of repair I have more than 82 emails to resolve an incident with Nvidia. And when there is a problem they lie to you directly to make it look like they are working, but when you call customs they give you other information. Take care and a lot of free time, repairing my product more than 120 days.

I have a big problem with Blaze, a sports betting platform that is defrauding consumers around the world, and they use Zendesk as a service solution! After several attempts to solve my problem (between me and Blaze, but through the Zendesk system) an agent managed to block any and all types of communication attempts I could have with Blaze, and all this because Zendesk allowed it!!!! !!! A company that covers up scammers and scammers, letting them block their injured customers!!!!

Reporting is terrible, unless you pay extra for it, I can't analyze or export any data. Also, basic features are non-existent, like changing font-size or color. Anything that isn't the bare minimum is impossible.

I just signed up for Zendesk with a new company I am launching. Note: I have used Zendesk for several years with other companies, so I am well aware of how the system works. I am having several issues with the platform not working correctly, but you cannot get ahold of anyone! When I email support, it takes DAYS to fix one minor problem and by then I have tried everything to get it to work myself. I now have not been contacted in almost 5 days-emailed multiple times and tried calling any number I can find. DO NOT USE ZENDESK!