ZendeskReviews of zendesk.com

As a company that provides Customer Service Products they have zero concept on what a good Customer Service experience is when interacting with their clients. They will not answer questions, insist on the most horrifically bizarre solutions to issues as simple as a password reset. There account managers are rude and far more concerned about making their users feel that having a software problem is YOUR problem and not theirs. They will then not take responsibility for issues. The problem is a support issue, then an account management issue and then a product issue and then a finance issue and on an on it goes passed around pillar to post. Shocking. As a cliant that does around £10,000 of business with Zendesk a year they make you feel like you are not worth thier time. Stay away and go with Intercom or Kayako or anything else but this!

In general, Zendesk has big problems as a business. Product - Over complicated and poorly designed. UI needs an overhaul as the architecture is fragmented and the design non-intuitive. Support - is non-existent and combined with what feels like a buggy product creates no end of doubt. Features - SLA's not generating reliably and the CSAT survey is yet to yield any results - I am unsure if it's even sending properly. Management - Leadership needs to get hands-on with products and address issues.

For a company that sells complaints management software I find it something of a joke that I'm being overcharged and have no way to change the subscription without contacting customer service. I've been trying to do that for 3 days and it takes up to 8 hours between messages to get a reply. Absolutely awful service!

RUN!!! Don't walk...RUN!!! This company spends all of their resources on the sales department with sophisticated and flashy claims on their capabilities. However, its all smoke and mirrors. Their actual ability to deliver even after extensive onboarding, falls short of even the most basic functions that are advertised as "Native" or "out of the box." When trying to cancel, they simply don't let you and claim that your "cancellation is under review." Ummmm....what? Thats right folks, you need to "apply for cancellation." It has been a joke working with their extremely disorganised and decentralized "team." Still shopping....

Questa azienda ha in Italia un contratto con Vestiaire Collective, ho un problema con una spedizione che si è persa, ed invece di rispondermi direttamente all’e-mail o ai miei messaggi attraverso la chat di questa piattaforma continuano a inviarmi e-mail che entro quarantott’ore, alcune volte entro 24 ore sarò contattato, purtroppo non posso allegare screenshot, un servizio clienti dovrebbe garantire un servizio impeccabile nei confronti Sia del cliente che dell’azienda che si rappresenta.

No support available any more. No phone number, no chat, and no email support. Just a bot and maybe someone replies days or weeks later. Avoid this platform. Ironic considering they tout a "multi-channel" platform but they are so removed from what they are selling - they have no idea of what providing support actually means.

As premium clients, we had the opportunity to talk with the live chat agents. Now they have added a bot and it became impossible to communicate with them. Even if you tell the bot that you want to communicate with an agent and after a week the agent replies, your reply is again answered by a bot. Total nightmare.

“ ZENDESK “ Supporting any/all kind of business, including Businesses who Rip Off & Scam Citizens. ZENDESK Does Not Care Whom they are Providing Supports & Services be cause all ZENDESK cares for to make money. I purchased Falsifying Advertised Products & when I was going to Get Refunded I was Referred To ZENDESK, then I was getting the run around from ZENDESK. My Credit Card was Charged without my Authorization, When I contacted the business who charged me I was referred to ZENDESK & Of Course I GOT THE RUN AROUND BY ZENDESK. The Dishonest Business whom Charge you Cards without your Authorizations, Companies who Sell Falsifying Advertised Products Use ZENDESK To find a way to give people the Run Around So People will be Discouraged to go after their Refunds. Honestly with everything else we have to do in life, Do we have the Extra Time to Waste on Contacting & Calling Multiple places?? Otherwise Do We Really have the Time for These •••••••• ??? ZENDESK SHOULD STOP Offering & Providing Services-Supports to Companies & Businesses whom have many Unhappy Clients/Customers. Till This Happens We All Need To Get United & Stop Buying &Dealing with Companies Who use Zendesk for their Supports& Services. In order To put a Stop to these Scams. Thank you all to people who known me from My Honest, Truth Reviews That Are Only Based on Verified Facts. (AG)