ZendeskReviews of zendesk.com

The worst Customer Support! It's essentially nonexistent. Their product seems to offer so much, but it's so overly complicated that for new users, it's practically impossible to set up without help from the company. However, every time we met with someone that handled our account, we would voice our concerns about how we didn't know how to do various things. The responses we'd get? "I'll send you Zendesk help articles." Um...ok, I've been Googling that and clearly it has not helped, which is why I'm asking for help from a Zendesk rep. After stating that we need more help, we were told that we have to pay a huge amount of money in order to have a dedicated person help us out. We're already paying so much to use your platform that comes with so many technical problems, at least give us some form of support. Needless to say, we left after a few months of struggling to use their platform. Thanks for never helping.

We've been using Zendesk for at least 6 months. First off, their own customer service representatives don't use Talk, don't have phones, and cannot call to their clients for support. What kind of customer service software doesn't even offer phone support themselves? So bizarre. Next, their email/ticketing system is backwards when it comes to viewing the most recent message. When the ticket sends to your customer, it displays poorly and looks like a robot sent it. The Live Chat often kicks people off, then they cannot connect to the same representative they were previously speaking with unlike other chat software we have used. If it were not for a contracted advisement team we hired out to onboard our new product, we would not have been able to create macros and other items within Zendesk as it is extremely complicated. We are in it too deep now to switch to another business, but I would definitely shop around before you choose to go with Zendesk.

As a customer of several companies who is forced to deal with Zendesk often, all I can say is my heart sinks when I know I'm dealing with a Zendesk person, rather than a proper staff member. They are extremely slow, they are dealing with multiple people at once and expect you to wait whilst Zendesk rakes in the £££, they don't answer what you ask them, they don't know their stuff, and often the Zendesk agent is downright rude. If I see a company uses Zendesk and that's what I have to deal with customer service wise, I now shop elsewhere. It's just too painful and a waste of time if Zendesk is involved.

So unhelpful and bully small businesses

Dit bedrijf heeft zelf de slechtste klantenservice die ik ooit ben tegengekomen. Ze moeten zich diep schamen. Verkopen een live chat maar zijn zelf niet bereikbaar en klooien maar wat aan. 1 ster is nog te veel!

It is to the point that if a company uses Zendesk for customer relations I avoid doing business with that company. The responses from Zendesk are often delayed-rarely do I get an answer the same day I email. In addition, the replies make me wonder if the employee has even read my email. The employees rarely use a continuous email thread. Basically a poor service.

the worst they never solve anything, shameful to rely on them, if you enter a site and see that they have the support do not subscribe !!! they help sites scam you

SCAM I cry. They said £27 Oh my GOD they fast theft my bank account. I cry tried. Please you return me my money £398.67 and £169.88. PLEASE