ZendeskReviews of zendesk.com

We’ve been using Zendesk for motnhs, and while the platform is technically still supported and updated, it honestly feels like something developed 15 or 20 years ago. The interface is outdated, unintuitive, and many features are either broken or barely usable. Considering the high price tag, what Zendesk offers feels extremely underwhelming. It lacks flexibility, modern UX standards, and the overall user experience is frustrating. What’s most disappointing, though, is the customer support. We’ve had several interactions, and each time we were met with vague, unhelpful answers that clearly reflected a deep lack of product knowledge. It’s hard to describe just how poor the support has been — it has made us avoid reaching out unless absolutely necessary. In short, we do not recommend Zendesk. There are better, more modern alternatives out there that cost less and deliver much more.

The base plans seem good for what they are, but add-ons can make it very expensive. I'm glad the marketplace offers alternatives, but it's still a little disappointing that I can't get what I need (at a reasonable price) from Zendesk themselves.

se rappresenta un esempio di AI forse è il caso di non utilizzarla. tutte le volte che ho ricevuto risposte ai miei quesiti o problemi erano automatiche e non inerenti alla richiesta. alla fine si rinuncia perchè estenuati. Spesso ho contatti come eoggi con Toluna.com. dovrei pubblicare le risposte perchè tanto assurde che diventano divertenti

Anyone who thinks that Zendesk is a "customer service solution" needs to have a careful think. I've got the misfortune of dealing with two companies using Zendesk, both awful. On one - Inboxpounds.co.uk - they have given misleading, oy lying some might say, responses that initially change when challenged, but when the second clearly misleading response is challenged it gets quite aggressive - "that's the way it is and if you don't like it, go somewhere else". The other - Lifepoints.co.uk - is just about stalling and hoping you'll go away. It's a carousel of asking the same questions time and time again, without remembering what's already been said. In both cases, there's an extreme reluctance to escalate up to the company that pays them, like they're so scared of not closing the query satisfactaily that they'd rather lie through their teeth. Beware, any company that uses Zendesk - this reflects really badly on you too.

Et encore.... soit disant une suite pour les services clients puissantes => Oui si vous payez ! Même lors de l'aide, on me propose un add-on pour avoir une aide plus rapide (j'ai juste demandé un rdv avec un humain) Dès qu'il y a un besoin, il faut payer. Je peux comprendre que l'ajout de fonctionnalité est payante (bien que pour ajouter la gestion des horaires c'est 100€ de plus par mois....) mais quand j'explique vouloir repasser à 2 personnes pour monter en gamme et passer d'un abo à 19€ par mois à celui à 115€ et qu'on me dit que c'est impossible car je suis engagée actuellement .... je trouve que c'est du vol ! Certainement très bien pour les grandes entreprises mais pas du tout pour les petites et moyennes qui regardent leurs coûts.

Bij de aanvraag voor ETA, om de UK binnen te komen als toerist, bleek ik niet op de officiële website te zitten van de overheid. Dit was niet duidelijk! Pas na betaling begreep ik in de maling te zijn genomen door deze tussenpersoon, Zendesk. Ipv 16 pond per ETA aanvraag (ik moest er twee) heb ik 404 euro moeten betalen. Zojuist de ETA verklaringen binnen gekregen maar dit wil ik niet op deze manier, het is niet eerlijk om mensen te misleiden. Ik heb de Zendesk servicedesk gemaild en gevraagd om mijn geld terug te storten. Hopelijk hoor ik van hen.

Stay away from these scammers. Check who you're buying stuff from first. They don't process refunds even when it is their fault

Customer support is completely useless. We have multiple tickets open and it takes them forever to contact us. When they do contact you the solutions they offer are not helpful or relevant.