ZendeskReviews of zendesk.com

Response from ZendeskSep 22, 2025

We're sorry to hear about your experience, Gerome. The issues you've raised—from promises not being kept to difficulties with licensing and cancellation—are serious and completely unacceptable. This is not the experience we want for any of our customers, and we want to apologize for the frustration and lack of trust this has caused. We are taking your feedback very seriously. We will be investigating these specific points to understand what went wrong and to ensure that our processes and communication are improved. In the meantime, we would appreciate the opportunity to discuss your specific situation and see what we can do to resolve it. If you are open to it, please provide us with your account details at [email protected].

Response from ZendeskSep 18, 2025

Thank you so much for this feedback! We're glad to hear that the agent was responsive and solved your issue so quickly. We'll be sure to pass this on to the team—they'll be so happy to hear that their efforts are making a difference.

Response from ZendeskSep 22, 2025

Thank you for this honest feedback. We're sorry to hear that you've experienced a decline in the response times from our support, sales, and CS teams. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously. If you are open to it, please provide us with more details about your account. Send us an email at [email protected]

Response from ZendeskSep 18, 2025

Thank you so much! We're thrilled to hear you think so.

Response from ZendeskOct 7, 2025

We apologize for any experience you may have had that led you to believe Zendesk is a "scamming brand." We aim to be a transparent and reliable partner for businesses worldwide, and your feedback suggests we have failed to meet those standards for you. We would appreciate the opportunity to understand what specific issue led to this strong reaction. Please share any details—such as a ticket number, your Zendesk subdomain, or the nature of the transaction/service you found misleading—so we can investigate and address this matter immediately. Please send us an email at [email protected]

Response from ZendeskSep 23, 2025

We're sorry to hear about your experience, Peter. The feedback you've shared is serious and paints a picture of a company that is not living up to its values. This is not the standard we hold ourselves to, and we want to apologize for the frustration and lack of support you've received. Our team wants to understand what went wrong and make this right. We know you may feel it's not worth your time, but we would truly appreciate the opportunity to have a member of our team connect with you directly to discuss your specific issues and find a way to resolve them. Please send us an email at [email protected]

Response from ZendeskSep 23, 2025

Thank you for this direct feedback, Bobby. We hear your concerns about our pricing model. We understand that the combination of fixed license costs, AI, and resolution costs can feel like a lot, especially when you are using other vendors. We'd appreciate the opportunity to discuss your specific account and usage. Our goal is to provide a cost-effective solution that scales with your business, and we'd like to show you how our platform can provide value that goes beyond what you can get with a patchwork of different tools. We believe that the long-term benefits of a unified platform outweigh the costs of managing multiple vendors. You can send us an email at [email protected]