ZendeskReviews of zendesk.com

Horrible customer support and even worse management.

Vi har haft en dybt frustrerende og helt uacceptabel oplevelse med Zendesk. Vi betalte for et helt års abonnement baseret på de løfter, vi fik under vores møder med deres salgsteam. Her blev det præsenteret som en professionel og brugervenlig løsning, der ville være let at implementere – og vi fik indtrykket af, at der ville være support hele vejen, så vi hurtigt kunne komme i gang. Men realiteten kunne ikke være længere fra det, vi blev lovet. Vi er aldrig blevet onboardet ordentligt. Vi har gentagne gange forsøgt at få hjælp – både teknisk og opsætningsmæssigt – men er blevet mødt med langsomme, overfladiske eller direkte fraværende svar. Vi har ikke én eneste gang kunne bruge platformen som tiltænkt, og løsningen er aldrig kommet op at køre. Vi har bogstaveligt talt ikke haft mulighed for at bruge det produkt, vi har betalt for. Og nu, når vi beder om at få vores penge tilbage, får vi at vide, at det ikke er muligt at få refunderet noget som helst – selvom vi aldrig har fået adgang til den service, vi har købt. Det er helt absurd. Hvordan kan man tage penge for et års adgang til et produkt, man aldrig har leveret? Zendesk har i vores tilfælde været spild af både penge, tid og ressourcer. Det er ikke kun dårlig service – det er tæt på svindel. Vi føler os snydt, og vi står tilbage med et ubrugeligt produkt og en virksomhed, der nægter at tage ansvar. Vi advarer kraftigt andre virksomheder mod at vælge Zendesk – især mindre virksomheder, der har brug for reel support. Vores tillid er fuldstændig væk.

Their process is slower than molasses in the artic. I swear the average IQ of their "Agents" must be 75. takes 2 plus days to get a reply to anything. Takes at least 6 replies to resolve anything. EVERY SINGLE TIME I DEAL WITH THEM does not matter the company the service is NO SERVICE. Flat out customer abuse, marginally better than ignoring customers for a few weeks. Seriously outsourcing to India, Pakistan or the Philippines is better. IQ of those folks is higher than the people Zendesk hires in San Francisco as I get the vibe that most if not all are hired under "The Work Opportunity Tax Credit" (WOTC) is a federal tax credit available to employers for hiring and employing individuals from certain targeted groups who have faced significant barriers to employment. That is probably the only group available for under $40/hr in the bay area!

It is ironic that Zendesk, a "customer service" company has some of the worst customer service i have ever experienced. The are a poorly run business with unethical business practices. I will never do any business with them again.

Support is terrible, not helpful at all, they have no idea what they are doing. Once trial ends, they cancel the account, losing data and no option to subscribe anymore. Need to call support who is absolute useless.

We are currently a team of 6 analysts who use Zendesk on a daily basis. What impresses me most about the platform is its ability to organize the activities of our support project, serving more than 3,000 users and centralizing everything in a single environment. With a clean and intuitive interface, it's possible to build a unified management, integrated with channels such as WhatsApp and Facebook. The most interesting thing is that by analyzing the data using the Explore reporting feature, I can generate valuable insights for developing new products and business opportunities

In the company I worked at we are using Zendesk and Klaus (now Zendesk QA). While the experience for Zendesk itself is fine, the one for Zendesk QA is aweful!!! First of all their system isn't user friendly and they recently doing changes without warning nor beta test : Results = latancy + function broken. I opened a ticket for latency after doing basic TS. After 10 days of back and forth with their cc I just dropped it, they are incompetent (except 2 people Melani and Miguel). Worst we have an account manager ? She just doesn't give a shit. She goes on trip without putting OOO message, replies like every blue moon ... I really do not recommend them at all.

Tras 14 días enviando emails y llamando en un horario superreducido de 3h de mañanas apto solo para jubilados, hoy porfin me cogen el teléfono (tras más de 90 minutos intentándolo sin parar y 20 llamadas "cortadas"). Los ratios por llamada deben estar súuuuuuper bajos, eso sí. Y deduzco que los correos también, ya que recibía petición de valoración del servicio pero no respuesta. Ahora bien, la LOPD se la pasan por el forro, ni me la han pasado y ya sabían quien era y qué quería en el primer contacto telefónico que tengo con ellos.