ZeldacardsReviews of zeldacards.com

Response from ZeldacardsDec 6, 2024

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the delay in receiving your order. We understand how important it is to receive your items on time, especially for special occasions like a birthday gift. Upon investigation, we have identified that the delay was due to the ongoing labor strike at Canada Post, which occurred before your item was shipped. We deeply regret that this situation has impacted your experience with us. To resolve this issue, we have decided to arrange a replacement shipment for you. We are expediting this process to ensure you receive your order as soon as possible. We will keep you updated on the status of the new shipment. Once again, we apologize for the inconvenience and appreciate your understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us. Karl Zeldacards Support Team

Response from ZeldacardsOct 21, 2024

Thank you so much for taking the time to share your wonderful experience with Zeldacards on Trustpilot! We are thrilled to hear that you received your order super fast and that the cards exceeded your expectations in terms of quality and sturdiness.

Response from ZeldacardsSep 30, 2024

Dear Customer, Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the incorrect item you received. It appears there was a mix-up with your order. We understand the disappointment this has caused, especially as it was intended as a birthday gift for your granddaughter. We are committed to resolving this matter promptly. Please send us a photo of the item you received at [email protected], and we will arrange for the correct item to be sent to you immediately. Additionally, we will process a full refund for the incorrect item. If you need any assistance or have further questions, please do not hesitate to contact us at [email protected]. Our support team is here to help and ensure your satisfaction. We value your feedback and appreciate your understanding. Thank you for your patience. Best regards, Karl Customer Support Team Zeldacards [email protected]

Response from ZeldacardsSep 30, 2024

Dear Customer, Thank you for your feedback. We appreciate your understanding regarding the size of the cards. We would like to clarify that all our cards are sold in the standard size as described in our product listings. To avoid any confusion in the future, we will update our product descriptions with more detailed information about the size and features of our cards. We apologize for any inconvenience this may have caused and thank you for bringing this to our attention. If you have any further questions or need assistance, please feel free to contact us at [email protected]. Best regards, Karl Customer Support Team Zeldacards [email protected]