ZeldacardsReviews of zeldacards.com

Response from ZeldacardsApr 21, 2025

Dear Customer, I’m Karl from Zeldacards, and I sincerely apologize for the inconvenience caused by the delay in your order. I understand how frustrating this must be, especially receiving a review request while your package is still held up. Currently, the latest tracking status shows: **VANCOUVER, DETAINED BY LOCAL CUSTOMS FOR INSPECTION** Unfortunately, customs inspections can sometimes take longer than expected, and we have no control over this process. However, we’re closely monitoring the situation. If you’d prefer not to wait, we’d be happy to process a full refund for you—just let us know your preference. Otherwise, we’ll keep you updated as soon as there’s any movement. For real-time tracking, you can check here: 🔗 [17track](https://www.17track.net/) | 🔗 [YunTrack](https://www.yuntrack.com/) Again, I’m truly sorry for this experience. Please don’t hesitate to reply if you’d like a refund or further assistance. Best regards, Karl Customer Support Zeldacards

Response from ZeldacardsApr 15, 2025

Thank you for bringing this to our attention, and we deeply apologize for the frustration and inconvenience you’ve experienced. Your satisfaction is our priority, and we’re committed to resolving this immediately. Here’s what we’ve done: Order Review: We’ve confirmed your order (#6208) for the Animal Crossing Mini Card Set and acknowledge the missing Dom (#477) and duplicate Chabwick (#491) cards. This was an error on our end. Email Correspondence: Unfortunately, we were unable to locate your prior messages in our system (see screenshot attached). We suspect this may be due to a technical issue or a different email being used. To ensure we can assist you promptly, could you kindly: Confirm the email address you used to contact us? Forward your previous messages to [email protected] (our official support channel) for verification? Next Steps: Replacement Sent: Regardless of the email mix-up, we’ve already prepared a replacement Dom card for you, which will be shipped express with tracking via DHL/USPS today. You’ll receive a confirmation email within 24 hours. Follow-Up: We’ll personally monitor this case to ensure the replacement arrives before your friend’s birthday. Regarding Julia: We sincerely apologize for the confusion—this was a miscommunication during our initial response. Our team member intended to reference Dom and mistakenly typed another villager’s name. We’ve since addressed this internally to prevent future errors. Compensation: As a gesture of goodwill, we’d like to offer you a 10% discount on your next order. Just reply to this message, and we’ll share a code. We understand trust has been shaken, and we’re committed to making this right. Please let us know if there’s anything else we can assist with. Warm regards, Karl Zeldacards Support Team