ZeldacardsReviews of zeldacards.com

Response from ZeldacardsJul 5, 2024

Dear Customer, We are pleased to inform you that the status of your replacement package has been updated. As of 8:50 AM on July 3, 2024, your package is now available for pickup at the post office located in PRAIRIEVILLE, LA 70769. Please ensure you bring a valid ID with you when collecting your parcel. Here is the detailed tracking update: At 8:50 AM on July 3, 2024: Available for Pickup at PRAIRIEVILLE, LA 70769 At 7:00 AM on July 3, 2024: Out for Delivery in PRAIRIEVILLE, LA 70769 At 6:49 AM on July 3, 2024: Arrived at Post Office in PRAIRIEVILLE, LA 70769 We hope this resolves any inconvenience caused by the previous delay and thank you for your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. Warm regards

Response from ZeldacardsJun 20, 2024

Dear Customer, I deeply apologize for the delay in the delivery of your package and fully understand the frustration it has caused. It is never our intention to disappoint a valued customer like yourself. We have investigated the situation and found that this issue stemmed from an unexpected problem at our US warehouse, which was beyond our control. We take such matters very seriously, and as a result, we have decided to terminate our partnership with this warehouse to prevent future occurrences. To rectify this matter immediately, we are issuing you a full refund and will also resend your product at no additional cost to you. We hope these actions demonstrate how much we value your satisfaction and trust. Thank you for your understanding and patience. Please let us know if there is anything else we can do for you.

Response from ZeldacardsJun 11, 2024

I am truly sorry to hear about the inconvenience you've experienced with your package not arriving as expected. Please accept our sincerest apologies for any frustration this has caused. We have identified that the issue lies within the USPS's handling, which is unfortunately beyond our control. However, we deeply understand how disappointing this situation can be and we want to make it right for you. Therefore, in light of these circumstances, we are offering a full refund to you immediately. Additionally, we will resend the product at no extra cost on your end. We value your satisfaction above all else and hope this solution meets your expectations. Thank you for your understanding and patience during this time. Best Regards, Zeldacards Support Team