ZeldacardsReviews of zeldacards.com

Response from ZeldacardsJul 30, 2025

Dear Customer, Thank you for reaching out to us. I’m sorry to hear that the cards were not what you expected. Let me clarify a few details for you. Our Zelda Cards are based on NFC technology, and the items unlocked depend on how the game interprets the cards. Whether you are playing “Tears of the Kingdom” or “Breath of the Wild,” certain cards provide similar or identical in-game rewards. For example, cards included in the “Breath of the Wild” collection can also work in “Tears of the Kingdom” to unlock related items. I’d like to confirm which card set you purchased to ensure they included the card(s) designed for “Tears of the Kingdom.” Specifically, the Link (Tears of the Kingdom) card (#26) is part of our collection and could align more closely with your expectations. If you purchased a different pack or need further assistance with adjusting your order to better meet your needs, I’m here to help. Looking forward to assisting you further! Warm regards, Karl Zeldacards Customer Support

Response from ZeldacardsJul 5, 2025

Hi there, Thank you for reaching out to us about your order. I really apologize for the inconvenience with the delivery issue. From the tracking information, I can see that the package was initially sent to the wrong location in Chicago, but then seems to have been properly routed to Arizona. However, there were multiple delivery attempts in Goodyear and Phoenix that failed due to an invalid address. This is quite unusual since we haven't encountered address verification issues before. To resolve this, may I kindly suggest: We can resend the item to your correct address in Arizona (please confirm the full shipping address) Or if you prefer, we can issue a full refund We could also send a replacement package with expedited shipping once we confirm your correct address Please let me know which solution you would prefer and confirm your full shipping address. Also, if you know why there might have been address verification issues (like a missing apartment number or other details), that information would be very helpful. Again, I sincerely apologize for this delivery problem. We'll make sure to get this resolved to your satisfaction as quickly as possible. Looking forward to your reply. Best regards, Karl Zeldacards Customer Support

Response from ZeldacardsDec 6, 2024

Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience caused by the delay in receiving your order. We understand how important it is to receive your items on time, especially for special occasions like a birthday gift. Upon investigation, we have identified that the delay was due to the ongoing labor strike at Canada Post, which occurred before your item was shipped. We deeply regret that this situation has impacted your experience with us. To resolve this issue, we have decided to arrange a replacement shipment for you. We are expediting this process to ensure you receive your order as soon as possible. We will keep you updated on the status of the new shipment. Once again, we apologize for the inconvenience and appreciate your understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us. Karl Zeldacards Support Team

Response from ZeldacardsSep 30, 2024

Dear Customer, Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the incorrect item you received. It appears there was a mix-up with your order. We understand the disappointment this has caused, especially as it was intended as a birthday gift for your granddaughter. We are committed to resolving this matter promptly. Please send us a photo of the item you received at [email protected], and we will arrange for the correct item to be sent to you immediately. Additionally, we will process a full refund for the incorrect item. If you need any assistance or have further questions, please do not hesitate to contact us at [email protected]. Our support team is here to help and ensure your satisfaction. We value your feedback and appreciate your understanding. Thank you for your patience. Best regards, Karl Customer Support Team Zeldacards [email protected]

Response from ZeldacardsJul 5, 2024

Dear Customer, We are pleased to inform you that the status of your replacement package has been updated. As of 8:50 AM on July 3, 2024, your package is now available for pickup at the post office located in PRAIRIEVILLE, LA 70769. Please ensure you bring a valid ID with you when collecting your parcel. Here is the detailed tracking update: At 8:50 AM on July 3, 2024: Available for Pickup at PRAIRIEVILLE, LA 70769 At 7:00 AM on July 3, 2024: Out for Delivery in PRAIRIEVILLE, LA 70769 At 6:49 AM on July 3, 2024: Arrived at Post Office in PRAIRIEVILLE, LA 70769 We hope this resolves any inconvenience caused by the previous delay and thank you for your understanding and cooperation. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. Warm regards

Response from ZeldacardsJun 20, 2024

Dear Customer, I deeply apologize for the delay in the delivery of your package and fully understand the frustration it has caused. It is never our intention to disappoint a valued customer like yourself. We have investigated the situation and found that this issue stemmed from an unexpected problem at our US warehouse, which was beyond our control. We take such matters very seriously, and as a result, we have decided to terminate our partnership with this warehouse to prevent future occurrences. To rectify this matter immediately, we are issuing you a full refund and will also resend your product at no additional cost to you. We hope these actions demonstrate how much we value your satisfaction and trust. Thank you for your understanding and patience. Please let us know if there is anything else we can do for you.

Response from ZeldacardsJun 11, 2024

I am truly sorry to hear about the inconvenience you've experienced with your package not arriving as expected. Please accept our sincerest apologies for any frustration this has caused. We have identified that the issue lies within the USPS's handling, which is unfortunately beyond our control. However, we deeply understand how disappointing this situation can be and we want to make it right for you. Therefore, in light of these circumstances, we are offering a full refund to you immediately. Additionally, we will resend the product at no extra cost on your end. We value your satisfaction above all else and hope this solution meets your expectations. Thank you for your understanding and patience during this time. Best Regards, Zeldacards Support Team