ZeelReviews of zeel.com

Have had bad experience with their service more than once, don't think I will waste time and money again.

Reading all the reviews I experienced the same. Booked in morning 8 hours pass therapist cancels our appointments right before start. Not sure how they can run a business this way

Please read this customers and MTS!! Their taking your tips!!! They legit take all the massage therapists tips!!! I had seen people get charged $149 and they tip me $26.00 total payout-$175, I understand that some money has to been taken off to pay their staffs and supports but NOT YOUR TIPS!!! And somehow my pay is $100 it supposed to be $126.00!!!! Massage therapists make an anon booking!! Please make a anon customer account and put your email(random email) and a random address put all the duration 60-75 and 90 minutes and look all their prices including their 12 month commitment you still are getting paid WAY LESS than all their payment plans options even for the lowest prices which is in my state $89.00 for a 60 minutes with the 12 month commitment and we getting paid $70 for a 60 minutes plus we supposed to get a $19.62 tips!!! Payout total $128.62!! Why we are getting paid $70 on top of that with tips """included"""?!!!! I had a call from this manner because i complained and they BS lied me the lady said that is their "base" payment their "base payment" is a $63 for 60 minutes $87 for 75 minutes and $66 for a 90 minutes (why the 75 minutes is more expensive than the 90 minutes?!) And she even said if you subtract the payment that you get without your tips you will see how much is your massage in total, I said ok can I see your "base payment" plans? She said "oh we do not show that in public" I wonder why???? Then I end up doing the calculation and apparently my payment is $53 for a 60 minutes massage?!!! And then the tips it makes it $70?!! Even all the tips are legit different numbers and still count as $70?!! Not saying that i had one time a 60 minutes and a $40 tips and it counted and is the same $70 i supposed to get $110!! Think about it why all the payments are the same despise apparently all the tips are included and all are different tips numbers you can even see it when you charge your client at the end of the session! And all my 60 minutes were different tips prices how the f is still $70?!!! Also the lady just said random "base payments" prices they got even their "base payments"prices super wrong, and they were trying hide their "base payment" you know why? BECAUSE IS A LIE!!!! You want to see their real prices??? Like I said do an anon account and email random address and you will see their payments!!! Look all of them 60 minutes 75 and 90 minutes legit all your payments are WAYYY LESS from their payment plans you are legit making them around $40-100 for the staff!!!! Your tips are not included why you think if the client wants to tip they tell you, YOU HAVE TO TELL THEM that the client wants to tip you extra TO STEAL YOU MORE!!! customers if your seeing this they are stealing your tips!!! Massage therapists if your seeing this they are also stealing your hard earned tips!!! If you get a call from support they will BS lie to you!!! My call was talking about their non existing "base payments" that got it super wrong even inventing a fake number she even told me you dont have to calculate the price because the tip is included that BS no matter how much tips you get is the same pay!!! They stealing everyone's tips i am reporting this to the BBB i need more reports and support with this manner!!! Stealing and lying is super wrong and corrupted both parties the massage therapists and customers!! They been doing this for years!!! Also I understand that the payment is different between state and location but trust me this also goes all the states and locations just different prices your tips are still being stolen!!! MY PEOPLE MASSAGE THERAPISTS AND CUSTOMERS SPREAD THE WORD!!!!! (Just in case SCREENSHOT THIS REVIEW in case they take it down, make a video of this manner if you want and post it online this is serious!!! Re upload my review please just stay anon!)

I signed up for this service expecting that I will be serviced since the took my credit card. I received notice that there were no therapist in my area. Ok I tried again months later, same issue. I tried again months later, same issue again. I asked for a refund and they state that they will credit my account. I stated that I do not need a credit to sit in a place that cannot service me!!! Needless to say they will not refund you for their scam service. I see that they always do this after reading other reviews. This is a scam service . Please save your time and money. I can offer a company called Soothe. I had no issues with them at all here in Atlanta. May the owner of this site and the knuckle heads that work with them all rot!@

We had a confirmed 3:00 PM appointment for two 90 minute massages with ZEEL therapist Christine Storms. Zeel sent text reminders an instructed us how to prepare. Christine never showed up, never contacted us to cancel and never responded to text messages sent through the Zeel app. We waisted our afternoon.

If there was a way to give negative stars, I would use it. I am in Atlanta and booked an appointment in early July for July 13. I received a confirmation and then 1.5 hours before the appt, the therapist cancels. I was very disappointed but thought it was a random incident. But I booked an appt 2 days ago for today July 24 and 1 hour before the appointment, the therapist cancels again- a different therapist this time. DO NOT USE this service. It causes more stress that you will end up needing even more massages from a REAL MASSAGE STUDIO/SPA. Trust pilot doesn’t support the sharing of screenshots of the cancellation email and the chat messages between the service and myself. But if it did, I would! DO NOT USE ZEEL.

There really should be an option for no stars....no joke. How can you cancel 10 mins before appointments consistently, booking one day advance than randomly cancelling during the day? You don't value your customers time and it's a joke. You are a joke. I think they use fake masseuse pictures, then cancel and find another.

Set up a massage appointment months ahead as a special birthday gift for my mother-in-law. Received a confirmation text from them the day before the session, and then received a cancellation text less than an hour before the session was due to start. No apology. No explanation. There is no contact information listed on their website. The texts they send are automated and you cannot respond to them. A cursory glance at others reviews here shows that they have had similar experiences. Not even sure this company really exists… Will never use again. DO BOT DO BUSINESS WITH THIS COMPANY!!!