ZeelReviews of zeel.com

This is a review from a licensed massage therapist. I signed up to work for zeel after graduating massage school. My first in-home massage experience was not so great after the client asked me for "additional services" hinting at his private area. I do not blame zeel for this experience but just know that whether your a male or female, it can happen. My frustration with zeel is that they require you to do a video interview. Not with someone, by yourself. They require you to record a video of yourself. So I just had AI create some nonsense for me that I read into the camera because whatever who cares. This company makes you jump through hoops for what? I remember the frist time i worked with them, their soap notes were a disaster, the keyboard in the app would cut off anything you typed so you couldn't see it or edit it. Plus, I was already signed up as a provider but hadn't used it in a while. So I went back and tried to log in and they told me i had to resubmit a credentialing application and record another video about myself. I spent a couple hours filling out all their required credentialing application bs only to get an email a few days later saying: "We appreciate your interest in joining the Zeel Provider Network. We are unable to provide you with access to the platform at this time, but will contact you if that should change. We wish you continued success." What a joke. Waste of time really. I'm sort of glad they denied me. I am really good at what I do and they don't deserve good therapists like me. Plus they don't pay enough for medical massage anyway. I get medical massage clients from another company and they are more efficient, professional and easy to work with. I do not recommend zeel for massage therapists, you can do better.

poor communication and low quality control. i routinely book on there to have therapists cancel last minute or for zeel to not be able to find a provider within the time requested. i give a minimum 2-5day notice and at least a 4 hr window to find someone for a 90min massage and often (outside of the few therapists i've prioritized), the people that show up are either really bad at body mechanics or they just are no-shows.

Therapist canceled with 4 hours notice. Not enough time to find a replacement. I scheduled time and booked several days ago. I was discharged from the hospital and really needed the appointment. Customer service felt the need to defend the 4 hour cancelation notice. A simple apology would have been better and would have encouraged me to try again.

I was grossly overbilled for my service. I received a gift card and the amount was $4 short. So, I authorized $4 on my own personal credit card. After getting the massage, I discovered I was billed $144 on my own personal credit card. This is a huge overbilling for the service. When I reached out to them on chat they responded to say I'd need to wait for an email for follow-up. The service was for couples massage and both therapists were on time, did a good job, but talked a lot. I won't be using the service again especially after being grossly over charged. There is no phone number you can call to resolve your issues and now I just have to hope they'll make it right.

What a great service. Booked a massage and the masseuse was there within an hour. She was knowledgeable and gave a great massage. Can't wait to rebook

Booking the right person is challenging.

On two occasions I have been notified one hour or less that a confirmed appointment would be cancelled. I have submitted well over a dozen requests for a massage--at least two days in advance-and Zeel has found a therapist on only four occasions. Not a dependable service if your traveling and looking for an in room massage

Therapist is lacking in technique and skill