Jeremy G.
I've had good, okay and bad Zeel appointments, but this was AWFUL!
Booked a 90-minute deep tissue and it was thoroughly disappointing. The entire experience was more than a waste of money, it was a waste of time and energy. My therapist was over 30-minutes late with poor communication and ended roughly 20-minutes early. She had no rhythm or technique. The table was shotty and caused a lean slightly to the left. I am not trying to be mean, but the therapist wasn't fit for a long massage or trained for deep tissue. There were constant stoppages (to wipe sweat) and very loud and unpleasant breathing. The icing on the cake was to find the guest bathroom that she used in need of deep cleaning. Not to be crude, but the toilet required scrubbing bubbles post departure. It was a horrible experience to the tune of approximately $190. I did file my complaint and receive a $50 credit - less than I'd expect after the experience. Very disappointing.
Response from ZeelJun 30, 2023
Hello Jeremy, this is not a reflection of the service Zeel looks to provide. We've credited your Zeel account the full cost of this appointment so you're able to rebook on us. We'll ensure appropriate action is taken on our side. Please reach out to us at [email protected] if we can be of further assistance.


