ZeelReviews of zeel.com

Not only does Zeel not mandate that their massage therapists get vaccinated for COVID, but they don't have an option to allow you select a vaccinated provider.

This was absolutely the worst experience ever!!! I am in horrific pain and scheduled an appointment and paid online. Then I just received a couple of texts saying they were having difficulty fulfilling my request. I tried to contact someone via their supposed text support since they have NO NUMBER to call. I literally spent 2 solid hours waiting and then finally got a reply to the text that was completely AUTOMATED! I was livid, and there's no one to apologize or help. I was already miserable and hurting and this just made everything 1000 times worse. Now my appointment time has come and gone, and they literally haven't even told me sorry no one is there. If I had known they were never going to send anyone, I would have booked somewhere else!!! DO NOT EVER USE THIS SERVICE!!!! Total rip off.

Do not use!!! They “tried” to get a therapist for me for hours and when I finally canceled they charged me without providing any service. SCAM DO NOT USE!!

Zeel charged me without providing any services. Please stay away.

Horrible customer service, signed up and their platform said they do not have any service providers and the refuse to issue a refund for their horrible service. This should be a class action, they are stealing peoples money. SCAM!!!!

After multiple poor services and no effort to rectify this, I reached out to customer service to end my membership. They sent me options and because I did not respond within their given time frame they charged me $200. This was not the same customer service I received in North Carolina. This must be a Texas office problem. I highly recommend using their competitor Soothe instead. They value the safety and importance of each individual member.

Unprofessional, Director is rude and hostile. Unsafe conditions for LMTs.

My boyfriend surprised me on my birthday with a couples massage in our apartment and it was a fantastic experience!! Lamar and Cassio were fun to chat with, very professional, and gave me the best massage I’ve ever had. It was my first time being massaged by a man and he did a great job with communication and making me feel comfortable. Not only were the massages great but they were both fun and made me feel very comfortable despite the semi awkwardness of having a stranger come over and set up massage tables in your home. They even had nice music for ambiance! 10/10!