Zaxby'sReviews of zaxbys.com

Kingsport Zaxby’s has to be the filthiest restaurant I’ve ever eaten at the Kingsport restaurant

Went through the drive thru today and when I got home and checked my food. The fried pickles were definitely fried, burnt to a crisp.

This is probably the 5th time I’ve ordered from Zaxbys on Keith Bridge in Cumming Ga. Every. Single. Time. I have to go in and have them redo my order. It’s absolutely ridiculous.. nothing but a bunch of rude teenagers that could care less if the food is correct. I had them this time redo my order and they STILL got it wrong. I’m beyond irritated. Zaxbys management needs to get a grip on their store.. absolutely horrible… just once I’d like to actually get what I friggin order!! How is that so difficult!?

The worker kept asking me to repeat my order several times they were having a conversation with someone else while trying to take my order. My order was wrong. I went inside and asked them to remake it. I ordered my chicken sandwich with cheese, pickles and mayo (on the side) no ketchup no ranch for my cheese bites amd fries were given either. All of it was incorrect. The manager came over and I told her I wanted it redone it was incorrect she just handed it to the cook and said put cheese and pickles on this. This is the 3rd time they've incorrectly made my order.

I was very disappointed, I order on line, to be delivered. the food wasn't that hot, they forgot to give me a extra fry, with one of my orders. They gave me two small drinks, one was supposed to be an Large. Call the store. Was disappointed. Wanted me to go get the drink. They said, the fries was right. Like I told her, one was big, the other order just had 4 fries in it. I didn't have no way. They was RUDE, when I was talking to them. What happened to the saying , the Customer is always right. I guess, that Old School now. Will not go back, until they make it right.

Wish I could rate it a 0 Chicken Tenders fried to HARD. WASTED MONEY

I waited in line for 25 minutes in line and the last 15 minutes the drive thru person ignored taking orders. Then cleared out the whole line at 7:01stating they were closed. I am empathetic to being short staffed and I spoke to the manager and she was upset and kind. But there was no resolution and a half hour of my time was wasted. Whoever was taking orders really should have consequences that was intentional and unprofessional. Now I’m in line at a competitors drive through and still not home from work. I know there is an obvious internal issue with the staff because the manager said this is a consistent on going issue and that this isn’t the first time this happened.

If I could give 0 stars I would. The absolute worst service I’ve ever had at Zaxby’s in Trussville Alabama. They park you for 20 min, they are rude and they give you the wrong order. They’re too busy playing and laughing to do any work. The so called manager is the one that brought out the order to me and even repeated what the order was before handing it to me. Same “manager” hangs up on me when I called because they think you should just come back and get it. No apology, nothing. I will NEVER waste another penny at Zaxby’s. They are horrible