ZalesReviews of zales.com

We have been shopping at Zales for years and have never been treated so poorly as today when we were there to get a repair on a previous purchase. A salesperson by the name of Quynh accused us of stealing the necklace, we were there to have repaired because I did not have my receipt, from a year ago. I asked her if she could call customer service to get the information. She said, “no but you can.” I did call customer service then she did not believe customer service and said that I was fraudulently was giving her the wrong diamond numbers! Customer service had to then call the store directly and ask for Quynh. She still treated us like thieves and never apologized. We were a complete inconvenience and liars to her. I am completely appalled at this customer service after we purchase the warranty on the necklace a year ago, proved it to her, still she treated us like thieves! She never gave an apology or anything. This is absolutely unacceptable behavior from any employee!

Ordered a mothers ring on nov 29 for my daughter in-law for Christmas. they gave Dec 23 for delivery.. it still shows it hasent shipped. Customer services says 7-10 days before anyone will contact me. This is the poorest of customer service. Who knows what their excuse is going to be. Wont be buying from Zales ever again.

Ordered a ring for my wife on the 13th of December it's the 27th and it's not arrived so now my wife has to wait for her Christmas gift. Awful experience.

If I could go lower than one star, I would. Item was never delivered and Zales costumer service doesn't even take the time of day to listen to concerns. We are out our money and never had our item delivered. Terrible service and would NOT recommend.

I ordered a pendant for my daughter engraved with the names of her three children. Upon inspecting the item, I realize the engraved names were not visible without a magnifying glass. I will never spend another dime on this company unless they reach out to correct this deceptive practice!

I ordered a Movado watch from Zales for my husband for Christmas. UPS lost the package, and has listed the package as lost on the tracking as well as informed me by phone that it is lost. Zales has opened an investigation , and will reply only by email within 10-14 business days. There are 13 business days until Christmas, so it is very unlikely that I will get a refund or replacement in time. This is an expensive gift that I will not be able to replace without a refund. So I am out the money and have no gift for my husband for Christmas. Literally the worst experience I have ever had with a company.

Pretty terrible customer service, only giving 1 star because I can't do zero. Ordered a bracelet online for Xmas. Received the item two days ago and it was not my item. Package was addressed to me but item and packing slip were for a different person in a different state. Called Zales and they told me that their ecommerce team has to handle it and it can take 10-14 days to get a response, they only respond via email. Tried to request cancellation/refund and told nothing they can do until ecommerce looks at it and responds. Left me hanging with no out for possibly 10+ days. Really terrible support, most companies would have apologized and sent a replacement, it wasn't a terribly expensive item but now 2 people got the wrong item and are stuck.

I've been a long time customer of zales,but as of August I ordered some rose gold earrings that turned colors by October,that's only 2months.But it gets worse, I took them back to the store only to b told to replace it the cost will be mine like it was my fault that zales sold me something that changed colors. There's more,after calling customer service, they explained that it's not guaranteed that my earrings would stay the same color by human error, if I was explained that they earrings may not stay the same color b4 purchase, I would not have purchased them,what a bad way to treat a long time customer