ZalesReviews of zales.com

Pearl earrings I ordered were not so white. They would not let me return them. I told them I would write a review about them, so here it is: do not make the same mistake.

I purchased my husband's wedding ring from Zales two months later it broke. I took it in for repair and of course they had to ship it off. So I decided to have mine sent in to be cleaned as well. A week later I receive a call stating they are unable to repair it and I need to get him a better quality ring. My thought is you shouldn't sale people low quality rings in the first place! So now he has to wait 8 weeks for the replacement to come in. I called Zales on the 29th of September because no one had called to let me know my ring was back in store and ready to be picked up on the the 27th and the lady told me she is with a customer and to call back. This was my second time calling and I guess since I had already bought the ring I was no longer a customer! I reminded her I am a customer too and then she told me she would call me back in one hour. 3 hours passed and no return call. My first and last time shopping with them!

Ordered a ring for my daughter. They sent it to the wrong state... won't issue me a refund until they figure out what happened... which can take weeks. Will never buy from them again. Very dissatisfied in their customer service. Thety were also rude during the phone calls I made.

You can always find something that is beautiful on great discounts or even clearance prices. So its always worth checking out Zales when special days arrive.

I was in a bind for mother's day and I wanted to get my mother something nice. I didn't feel like braving the mall crowds so I ordered a nice sparkler online. Not only did my order arrive on time, the smile on Mom's face was priceless!

I ordered a ring for my husband to be expecting it to ship on the Monday after I ordered it. I found out that it would not ship until 7-10 business days from the day I ordered it and I would not have it on time for my wedding. When I tried to cancel my order they could not guarentee it would cancel either because it gets shipped from a 3rd party vendor that they have no phone number for at all. Very unsatisfactory customer service.

Really i had enjoyed my time reviewing this website from the large collection of product and they can provide you with what ever you need.