ZalesReviews of zales.com

I got a sapphire bridal set for my fiance as her engagement ring and wedding band. In less than 4 months it's been in for repairs FIVE times because the band broke and stones fall out CONSTANTLY. We were given all the excuses, don't wear it to work, desk jobs are the hardest on rings, don't wear it to bed, don't wear it in the shower, etc. So when CAN she wear it?! Wedding rings are made to be worn! After weeks of screwing around with corporate customer service, I finally hear back from someone saying they'll replace it with a "more durable" ring made of gold because silver "doesn't hold up" (what?!?!) So we go to the Appleton, WI store and spoke with the manager, Kayla, who was VERY nice and said they'd figure something out but she has to speak with corporate and they were closed already. I get a call the next day and they're giving me back what i paid for my ring, but offering me a whopping 25% off a new ring AND I have to buy ANOTHER protection plan! I know the markup on jewelry and I'll be DAMNED if I'm giving them any more of my money knowing they're jewelry is this unstable! I got the ring because I can't afford anything super fancy right now and this is the style she wanted, but to get something similar made of white gold it would be an ADDITIONAL $625 AFTER my supposed "savings"! HELL NO! I'm going to make sure EVERYONE knows about this, including all of my social media following. They did NOT make this right, especially considering they've had the ring for repairs more than my poor future wife has been able to wear it! DON'T BUY THEIR JEWELRY AND DONT BUY FROM ZALES!

My husband purchase my engagement ring from zales in 2001. I have had it repaired a few times out of pocket because warranty is only for diamond replacement as long as you get it cleaned ever six months. I had done this until COVID when store was closed. Took ring to get prong fixed and was informed that diamond was chipped and to repair ring it would cost around $800 since I had to buy a $400 diamond. I offered to sell the other 4 diamond to them and was told they don’t buy back but I could trade up (which is really a trade down unless you want to spend several thousand more). Also asked to fix prong with out replacing diamond and the said they could not repair without replacing diamond. Called customer service to see if they would replace diamond and they refused bubbled it up to supervisor and zales would not stand behind ring. seems to me the diamond warranty is a gimmick because if you don’t go every 6 months for inspection the warranty is not valid. Who doesn’t forget a cleaning now and then. So you may want to look at companies that don’t require a cleaning to keep warranty valid. I do not recommend zales.

So, I dropped my gold necklace off for repair 12/08/22 and was told it would be ready for pick up in about to weeks and that I would receive a call and an email which I never received either. I waited about a month and a half called back they advised it still was not back yet and they would reach out to me. Fast forward I called about a week ago inquiring about the necklace they said it was ready. I went today to pick it up and the female was on a video call for about 10 minutes another rep came over. I explained I came to pick up my necklace. They then took it out the pack took pics and tried to just hand it to me, I asked for a box. I kept looking at the necklace because it looked dull and kind of long. I get home later and just happen to try the necklace on and the necklace was so long it was hid deep down between my breast. This is Not even my necklace. I'm livid right now! It looks like cheap gold! Hopefully this was some type of mistake but I really feel otherwise after reading these reviews. Going back tomorrow and will update the outcome.

My experience in store was good, the representative was very pleasant and helpful. Now to the bad part, we cleared the account on or before the due date in Oct 2022. The automated system said $225 balance, we paid it in full. I called back the automated system in November just to be sure it was cleared because I didn’t get a statement and it said I owed $4.13. I said ok, and paid it in full. Only for us to be receiving calls in March of 2023 saying that our account is outstanding and has been referred to collections. I’m like ‘what!!!’, because I know we paid it off. We called Zales customer service only for the csr and his supervisor to tell us that the balance provided by the automated system is not accurate because it does y provide us with the residual interest accrued up to that date. So basically what they’re saying at Zales is that their system doesn’t provide you with the accurate balance so if you use the automated system and think you’re finished paying, think again, because accrued residual interest will be added to your account each month after that, plus late fees. And this additional $4.13 accrued interest that we didn’t know of, grew to $44 before they reached out to us, and in turn affects our credit, all because their system doesn’t provide accurate information , which I think is just plain robbery. Shoppers, be careful of Zales, we definitely won’t be buying anything else there. So I made the payment of $44 today, and I ask ‘does this clear my account’, he’s like ‘no it doesnt… on the 20th, accrued residual interest of about $2 will be added to your account again….. it’s in your terms and conditions’. According to the supervisor, the only way you can ensure your balance is paid off is not to depend on the automated system or their online website, (which they push you to use), but you have to wait on the phone to speak with someone who can calculate accrued residual interest and let u know.

I placed an order on February 4th 2023 with Zales. It advertised expedited of 2-4 days. So I placed the order based on that believing it would easily be in by the February 12th which was 8 days away. Twice the amount of time stated for shipping. When I received the confirmation email it had February 14th as the latest days to arrive. I went ahead and let it be thinking that’s the latest so surely it will be here by the 12th. February 10th six days later I received email stating my order had just now been processed and was being prepared for shipping. I contacted Zales immediately and asked why such a delay with processing. They stated the item was a special item not in store so it took longer. I asked where that information was made available for the customer so they knew delay in shipping would be imminent. They responded by saying the information was not available for customer. I told them I needed it by the 12th really and they informed me that the delivery date given was the 14th. I said that was already and they should have made that processing info available to customers. They said they gave a February 14 delivery deadline and it would be delivered then. Very rude and then ended chat before I could say anything. I contacted again and was refused information on corporate office or upper management contact information. I felt I had no choice but to wait. The item did not arrive until the 15th. I contacted them again informed them. They said UPS was at fault. I stated shipping with them was Zales choice snd they were responsible for fulfilling the transaction. They said I could call UPS but there was nothing they would do. I asked again for corporate contact and was informed there is no corporate office contact. They would not even reimburse me for shipping. They then ended chat without me even being finished. This is unacceptable business being didn’t. I was guaranteed a date and they did not fulfill there contract.

Zales the diamond store I can’t say how much I loved zales there customer service there jewelry I can’t say more wonderful things about zales. The other day I was looking for something cute not really expensive for my mother in law and The Manger Anna helped me and pointed me into one of there necklaces that they had and it was wonderful it was in my price range metal of the jewelry was good it was silver it was gorgeous mother in law loved it and wears it everyday thank you zales family my experience was wonderful

DO NOT ORDER FROM ZALES! SO I'M GETTING MARRIED 1/27/23, I ORDERED MY FIANCÉ A RIND 12/22/22 EXPECTED DELIVERY 1/6/23 I RCV'D MY PACKAGE OPENED IT TO MY SURPRISE SOMEONE ELSES RING I CALLED ZALES RIGHT AWAY, THEY STARTED A CASE, THAT CAN TAKE UP TO 14 BDS I STARTED TO PANICK AND CALLED ZALES LOCATED IN PLAINFIELD,IN AFTER FIANCÉ LEFT MOTHERS FUNERAL, IM THINKING OK THIS WILL GET CORRECTED WHEN I GO TO THE STORE , AFTER SITTING THERE AFTER 30 MINS. TOO MY SURPRISE THEY COULDNT HELP ME TOLD ME HOLD ON TO SOMEONE ELSES RING I TOOK IT UPON MYSELF TO LOCATE THE INDIVIDUAL BY NAME AND LOCATION TO INFORM THAT I HAD HIS RING AND HE WAS UNAWARE OF THE mess UP AND WAS PLANNING TO PROPOSE TO HIS GIRLFRIEND.....KEEP IN MIND BY NOW ITS 1/10/23 HE GOES TO PICKUP RING GUESS WHAT THEY DONT HAVE IT 1/11/23 HE CALLS ME AND INFORM ME THAT THE STORE IN MN HAS MY RING CLERK CALLED ME FROM MN TOLD ME SHE'LL HAVE MY RING NEXT DAY AIR, I AGREED TO DROP HIS OFF AT A ZALES LOCATION THE PROBLEM I HAVE IS NOONE HAS CALLED ME ABOUT MY CASE, ZALES FAILED TO INFORM THE CUSTOMER AWARE OF THE MESS UP, ZALES MESSED UP THE GUY PROPOSAL HE HAD TO TELL HIS NOW FIANCÉ....I WANT A REFUND REALLY BUT DONT WANT TO GO THROUGH THE HASSLE...AND HOPE THEY CAN OFFER THIS GUY SOMETHING FOR THEY'RE SCREW UP IF YOURE READING THIS PLS CONSIDER KAYS OR

I order two sets of earrings for my mother for Christmas expecting to receive them shortly after Christmas never received the earrings one set of earrings was delivered to Illinois I live in Ohio the other side of earrings are still supposedly due to be mailed off but they said they were mailed out also nothing has been corrected they have not issued me a refund and nor have they fixed my situation I am furious