ZalesReviews of zales.com

Overpriced low quality jewerly. I purchased some gold chains from Zales and the chains keep breaking. Very low quality. I found other places online that have better quality at a lower price.

Overpriced diamond jewerly. I purchased a pair of earrings from them online and the diamonds were so cloudy. Definately not worth the price. At least they accepted the return.

long wait times

Purchased some diamond earrings. Fell in love immediately!!

I bought an ring at Zales on December 26 , on January 6 it says it was delivered I never received my ring, when I contact Zales they said to give them 14 business days they will get back to me . 14 days has pass they never get back with me every time I call they are saying give it couple more days you will get your refund back until a month has pass by I call Zales again then they said they can not give me my refund or back . They said I have to contact ups , they didn’t help me at all I had to contact my bank to get my refund back , I think Zales never send the ring because there was no trace signature confirmation or anything, I never shop there again an I don’t anyone should too.

Poor, unprofessional dishonest customer service. Paid my account balancr in full and Zales charged a return payment fee and interest added to a paid in full zero balance. NEVER do any business with this company ever again. Disappointed

Mother's ring we bought my mother in law for Christmas fell apart within a week. Clerk at the store told me that I needed to open the case and tell them to note in the file that when I reorder I want it at the price I paid, not the current rate. I did that, but turns out neither Hope at the call center, nor the clerks at the Wyomissing location put the note in the file. When I contacted them to reorder, they wanted to charge me full price for the ring. The ring fell apart in 1 week, why would I want to pay more for a second one!!

Fargo, ND Branch We did upgrade for my husband’s ring during Thanksgiving Sale. The ring he likes was not on sale in their store but we bought it anyway and traded in his old ring because he really likes it. So they took his old ring and will send the new ring for size adjustment. But the next day we were checking online and the exact ring is on sale for 50% off and also available in his size. We called their store to cancel the trade in and we want our old ring back and will purchase the ring at 50% off. We were told they need their manager to cancel it and we were advised just to purchase the ring online. So we did. SA also advised us to call again the next day when the manager is available. Now It’s been 6 days since we started calling to get our transaction canceled but nothing has been done. To add to our frustration they put 2 charges for that 1 transaction that are now sitting in my credit card. How ridiculous that a manager cannot cancel a transaction and needs another manager to do it. And every time we call they will just took my number and promise to call back but never did. So now I have 2 charges in my credit for a ring that we didn’t have and they also have our old ring. What a big BS!!!! Update: 12/4 Manager Isaac called and said will talk to the corporate. Update: 12/21 Isaac the manager has accomplished NOTHING since the day he reached out. Just promising he will follow up but nothing! It’s been more than 3 weeks but still the charges are on and now reflected on the statement!!!! Please just take your business elsewhere because seriously customer service with Zales Fargo is very poor!