ZalesReviews of zales.com

Purchased an engagement ring and band. Right at 1 year a side diamond fell out. Contacted them and they informed me that there were NO Zales stores near me and I should have known to take it to a local jeweler to inspect and have the report sent to them but NOBODY told me to do that even when they sent the ring to an address they clearly could see by the zip code that it was non where near a Zales. now they want me to send it back, pay for the diamond and the report and wait a month to get it back. What a joke! I told them it was a brand new ring and i wanted it replaced. So far just a phone call tell me “too bad we can’t do anything until you send it it and we look at it and charge you and give it back when we are darn good and ready”. 1 year old ring should not be losing a diamond. Have always purchased from zales and won’t do it again.

I’d give them zero if possible. After a ton of planning and research to find the right engagement ring, I found one online. I went to their entire order process and paid in full. Over $2700 for them to tell me after taking the money out of my account 10 minutes after I place the order that the order is canceled due to it being out of stock if it’s out of stock, why is it on the website. And why did they take the money? Which now I have to wait up to eight business days to get back if it takes 10 minutes to tell me that the order can’t be completed then it should take 10 minutes to get my money back so I can shop somewhere else because I will never shop at this place again

Had insurance from them for 10 CT diamond bracelet latch broke in week fixed it broke again and bracelet was gone this time they told me too bad

They change delivery date 24 hours after purchase. Then they will not accept cancellation even though item is on a 3 week back order They claim 60 minutes after purchase. So, they don't care if you get the engagement ring or not. Terrible, terrible customer service!

I DO NOT recommend ordering from them! My entire purchasing process was an absolute nightmare!! Their website was “messed up” and kept showing FREE shipping all the way up until it actually charged my card! Like on the order page it still displayed FREE SHIPPING and had 0.00 as shipping total. I contacted CS who informed me that that was incorrect and basically too bad so sad. They charge your card but don’t place a hold on the amount until the item ships which again THEY DO NOT TELL YOU causing the money to go back into my account but also causing my checkings and savings accounts to get messed up! I have a very strict savings schedule and account for every dollar. I will NEVER EVER ORDER FROM THEM AGAIN!

Well I tried to order some items from them under a 30% off sale. The items showed as in stock. I talked to customer services via live chat and email and they were friendly and helpful. I ordered them for delivery to a friend in the US. 3 days later the order was cancelled citing no stock. The item was still showing as available to buy on their site. I talked to them again via email and asked if it was definitely out of stock or if it was a payment issue and they said they couldn't confirm but to phone up customer services. I placed another order, with just one item, with the same payment details, and that was cancelled but this time the reason was payment information. I phoned up customer services, and asked if they could confirm the reason for cancelling was and whether they definitely did not have stock or not and they said they couldn't help but the reason on the email should be correct. But I could place another order with different payment method and see if it worked. But now their 30% offer had ended and although the person I emailed said they could honour that same deal, the person on the phone said they couldn't. So I declined, given the price was worse and most likely they didn't have the items anyway. The phone calls to them cost me about £9. It seems ridiculous they can't confirm stock. There are sites around who show items available to order but if you ask them about stock they tell you, but not this company. A huge waste of time. Customer services were friendly but not of any use where it matters, which is the company's fault nor the customer services' fault.

Zales is a nightmare to work with. They also hide bad reviews. I saw this beautiful snowflake ring (the photo shows a bridal set but they don't tell you it's only the engagement ring, that was fine though, I bought both.) I purchased it with the money straight up, no credit, and they waited a week before abruptly cancelling it. I had contacted my bank prior to this to tell them I was making a big purchase and they said it was no problem... Anyway, I contacted Zales and they told me my bank cancelled it, which was a lie, I contacted my bank again and they were confused saying the transaction was cancelled by Zales without an explanation. So... Zales was pointing at my bank while my bank was pointing at Zales. Cool. Anyway, I tried buying it again (which I should've just went with Etsy) and they waited even longer, so I just figured it was cancelled again. I decided to go with Kay and on the same day Zales decided to ship out the engagement part of the ring, cool! I got it and it was very pretty, snags in things but that was to be expected. The second one just arrived today and it's the cheapest piece of junk I've seen. It has a giant "made in China" sticker (we can tell Zales.) Want ti know the best part? It doesn't even fit together. It's supposed to be a bridal set but it doesn't fit together at all and look like crap. The wedding band is incredibly thin and cheap, so I basically spent nearly $4k on a piece of junk I could've gotten from a ¢25 machine at a grocery store. I don't recommend them. I wrote a review and they hid it, along with anything under 3 stars.

I received a ring from Zales as a gift. After less than 18 months, the setting fell out. Zales will not repair my ring unless I pay for the labor and the replacement stone. I checked their extended warranties and lifetime protection plans. None of them cover the cost of replacement stones and only the lifetime protection plan will cover the replacement cost of diamonds. So now I have an ugly frame for a ring and I will have to fork over even more money, on top of my giftor's purchase price, to have something that I would wear. Make no mistake, Zales---and Kay's by extension as a sister company---*will* not stand behind the products they sell, unless you are willing to fork over even more money for an extended warrantee that covers nothing more than the bench fee of their repair service. And don't forget, any piece of jewelry that you might wish to sell, will bring only a fraction of the original purchase price... maybe 25% at best.