ZalesReviews of zales.com

Charged me for an item I never received, didn't file my claim for an extra 2 weeks and then told me they couldn't help me after they told me almost a month after the fact to keep the packaging I was sent to them. Completely rude and unprofessional,zero help. Would never buy from them again

This company robs you blind. False advertisement on gold plated rings. This rings will fade and turn your finger a funky color in one month. Worst purchase ever made. Also this company refuses to issue refunds of any kind. They don't care about their customers and will not work with you on a refund. Save your money, DO NOT BUY FROM ZALES. THEY ARE COMMITTING FRAUD. Report them to Consumer Protection Bureau.

I ORDERED FROM THEM ON 12/14/24 NEVER RECEIVED MY PACKAGE IT WAS SPECIFIC INSTRUCTIONS TO GET SIGNATURE. THE RING WAS LEFT ON SOMEONE'S DOORSTEP. THEY TOOK A PICTURE AND CLEARLY WASN'T MY APARTMENT I LIVE ON THE SECOND FLOOR THIS WAS A 1ST FLOOR HOUSE. I EAS TOLD ON SEVERAL OCCASIONS NOT TO FILE A DISPUTE WITH MY BANK BECAUSE IT WOULD SLOW DOWN OR BLOCK MY REFUND OR RESHIPMENT. BUT THEY WERE ACTUALLY WAITING FOR THE FUNDS TO CLEAR JUST TO TELL ME TO DISPUTE WITH MY BANK OR UPS. WHEN MY CONTRACT WAS WOTH ZALES... THIS PLACE IS A JOKE AND DOESN'T VALUE CUSTOMERS OR KEEP TO THEIR POLICIES OR TERMS AND CONDITIONS. I DO NOT RECOMMEND ORDERING ANYTHING FROM HERE, MAYBE YOU'LL MAKE OUT BETTER GOING IN PERSON OR JUST GOING SOMEWHERE ELSE BECAUSE THEY'RE HORRIBLE TO CUSTOMERS IN MY HONEST OPINION.

100% trash. They had a "$50 off your first order" flashing at the top of the screen with no asterisk or any details. It was straight and simple promo offer. Wouldn't work when I went to check out, so I messaged someone about it online and of course they are all about a power trip for their rules and policy. She didn't even know which promo code I was talking about so I screened shot it and of course she sends me this long stipulation list that was never notated as part of the promo code. She was worried about saving the company a dollar when in fact they just lost me purchasing 2 watches. Was gonna be my first time with Zales. No wonder the reviews are terrible for this place.

Don’t purchase anything from Zales my order is was delivered wrong I haven’t received my order. Zales refuses to reship my order nor provide me their insurance company name so I’m able to file a claim with them! I will never spend another penny here!!!!

I Ordered a necklace to give my wife for Christmas that was supposed to be delivered December 17,2024. It’s now the December 18 and it hasn’t even shipped yet. Reached out to customer care live chat. Which was absolutely no help informed me that they would have the e-Commerce department email me Once they investigate the problem in which I was never informed, as what was the problem. Tried calling customer care and remained on hold for almost an hour so I reached out by live chat again later in the evening and was informed there was no one to talk to and that it could take 10 to 14 business days for them to look at it with Absolutely no concern that this is a Christmas gift and they dropped the ball and offered no resolution or effort to make it right. So DO NOT spend your money with this company. Because once they collect payment, they are no longer concerned with you

Zales committed fraud against me and did a bait and switch with my diamond.  My husband originally bought my 1 carat engagement diamond in 2006 from Zales.  In 2012 he bought me a 1 carat diamond that went into a pendant from Zales.  In February 2023 we were upgrading my 1 carat diamond to a 2-carat diamond.  We purchased the 2-carat diamond from Zales and traded my 1 carat diamond that was in my pendant, also bought from Zales.  The 1 carat that was in my original engagement ring was not being traded in it was to be put into my pendant and the one in the pendant was to be taken out and traded in.  I have documentation that shows the one in the pendant was being traded in.   We gave Zales at 1101 Melbourne Rd Ste. 3041, Hurst, TX 76053 my 1 carot engagement ring, the 1 carat pendant and then they had the 2 carat diamond they were putting into my original engagement ring setting.  All 3 of these diamonds were sent off to their jeweler.  Zales had 2 rings and a pendant necklace.  We were to get back the 2-carat engagement ring that the diamond was now in my original setting, and a pendant with my diamond that was in my original engagement ring from 2006.  We just discovered on September 23, 2024, that they stole my original engagement diamond from 2006 that was not being traded in and left the diamond that we were trading in, in my pendant.  We have to take all of my jewelry in twice a year to get inspected to keep the warranty valid.  Zales has done 3 inspections since this all transpired in February of 2023 and have signed off on a diamond bond inspection for a diamond that is not in the ring, this is fraud and breach of contract.  The store manager Bridgett Barnardo at the 1101 Melbourne Rd Ste. 3041, Hurst, TX 76053 store confirmed on 9/27/24 that the diamond I am suppose to have in my ring, the diamond that was purchased in 2006 is not in the pendant, she looked at the physical diamond in the store and the paperwork. Bridgett Barnardo, the store manager at 1101 Melbourne Rd Ste. 3041, Hurst, TX 76053  then called Sherri, who wouldn’t give her last name, who we have been dealing with at their corporate office on 9/27 and confirmed to her that the wrong diamond is in the ring, that should be on a recorded line…  They just keep telling us they need to do more research.  This store did a bait and switch, took my better-quality diamond that I never authorized them to take and left the less quality diamond that was already in the pendant that was signed off on to trade in.  Zales has been committing fraud for the last 18 months.  We were not aware that this had happened until the pendant needed repaired in September of 2024 and they turned the diamond in the pendant to be able to see the GSI number and we were informed on 9/23/24 that the diamond that was in my pendant was the wrong diamond, the diamond that was in my pendant is the one that we agreed to trade in.

Jewelry Repair is extremely slow Zale's seemed to have a one way Relationship with its customers today I could not even Replace a battery to my watch because they didnt have the tools to take the back off and understand over the years I have spent close to 10.000 dollars with Zale