ZalesReviews of zales.com

I bought an item with a promotional plan 6 months ago. The promotional period expired, and rather than warn me and give me a chance to pay it off, I was hit with fees and a much higher interest rate. I view that as not very customer centered. I would have paid it off had I known. I will NEVER deal with Zales again.

I purchased a chain for my son on 06/11/25 from Zales for over $700 and it tarnished and totally changed color within a month. Zales refuses to refund or do anything about it. I specifically purchased this item from Zales thinking that they would have better quality products, but I was sadly mistaken. Their jewelry is extremely cheaply made and they turn around and sell it for a ridiculous amount of money. Then they won't do anything to help their customers. This a horrible way to treat customers. CONSUMERS PLEASE BE AWARE...DO NOT PURCHASE JEWELRY FROM ZALES!

Had great customer service at Zales in Mall of Louisiana in Baton Rouge La. Her name was Ruby. Very pleasant and helpful lady.

I Visited The North Dartmouth location on Wednesday 9/24/2025... I stood looking at the watch section after walking through the store 3 different times while the 4 associates and the manager were... The manager and the 4 associates looked at me directly and NEVER acknowledged me... I was there for more than for more than 15 minutes... I knew how long I was there by looking at the MOVADO watch that I had the intention to buy... There were NO other customers in the store the whole time I wasted there... Frustrated by this experience, I walked down to the competitor's store and was treated with total RESPECT and purchased the exact watch that was in Zale's showcase for the exact SAME price... After the wonderful experience at the other store I walked back to the Zale's location where I was AGAIN NOT acknowledged...I walked over to where the manager was sitting and where the other associates and had to say "Excuse Me" the manager Finally said "Can I help you". I Showed him the Movado watch that I purchased elsewhere... Then I said: "I just bought this watch at Kay Jewelers, for $850 instead of in this place because, I was standing there for OVER 15 minutes after walking through this place and was completely ignored buy You AND your 4 associates... You all have a good night... You can IGNORE that Too" with no response by this "So Called" manager... I walked by the same store today 2 days later and stopped in front of the watch showcase for another few minutes and was AGAIN ignored by the 3 associates, that were again standing around, with NO other customers... I will NEVER walk in that store again... I can't believe that these "PEOPLE" can Ignore a potential customer or even another "HUMAN BEING" If that's the way That Zale's does business, I am DISGSTED by this company.

Totally Fake Mother F. Scammer website

I have made 2 separate online purchases only to be told they were canceled because of no inventory. The purchases were 4 weeks apart. Do not waste your time. They will send you emails/texts about clearance/sale items that they do not have. All you get is a “yea sorry about that”. No options just deal with it. Spend your money elsewhere.

I went with my sister to purchase wedding rings for her son and his wife. They were nickel plated. The rings turned colors in less than 3 weeks and the stones fell out. The purchase price was almost 4k.

I’ve had an amazing experience with azalea. My husband and I both recently got married and got our wedding rings through sales. Perfect quality and customer service was very helpful. Much recommended.