ZalesReviews of zales.com

I went to Zales to get a diamond cross soldered together but they needed to add more gold to it to get it to fit the necklace. They gave me the pendant back soldered together so I had to yank on my necklace back and forth when I wanted to get the clasp to the back of my neck where it belongs. After a month of doing this my necklace I bought in Aruba broke so I bought another one and it wouldn’t go through the cross because of the way they soldered it. I took it back to them to have them try to put it in and they said they couldn’t it was soldered wrong. They admitted it! I told them they needed to fix it and I already paid for it to get it fixed right the first time and they said there was nothing they could do. They said they had to charge me again to get it fixed right. So here I am stuck with a $1500 diamond cross necklace that doesn’t fit a chain and I’m not paying THEM to fix it again. I don’t trust them. So I’m going to another jeweler that will hopefully fix it right like they should have. They are just money makers. Don’t go there!

Necklace broke after only a few uses but was outside the return window. Their solution was to sell me a warranty plan because they said it would just break again. How about not selling cheap jewelry that breaks?

I do not understand the low reviews. I have the lifetime gaurantee engagement ring set and I have had excellent quality and customer service every time. My only complaint is that my local store does not have much of a selection for male jewelry.

The customer service at Zales is extremely disappointing. As someone who rarely complains and generally gives the benefit of the doubt, I was shocked by my experience. The main stone of my wedding ring fell out while I was cleaning it. Upon examination at the store, I was told it was missing several small diamonds and needed over 30 prongs fixed, which was fortunately covered by my plan. Although the gal couldn’t see any chips in the main diamond, she said it had to be sent to headquarters for further inspection. Later, I was informed that my main diamond had a chip that wasn’t visible in the store and it would cost $1,000 to replace it. I simply wanted my original diamond put back, but they refused. When I received the ring back, I expected the prongs to be fixed under my plan, but they weren’t. They told me it was all or nothing – I had to buy a new diamond to replace the supposedly chipped one. I could visually see no missing small diamonds as initially claimed. There was no apology, no empathy, and no alternative solutions offered. As I left, the associate said, “You have 30 days to change your mind and come back to get it done.” I’d rather purchase a whole new ring elsewhere. I believe customer service is incredibly important in a business and Zales sadly does not have it. :(

The location in Galleria Woods Mall has the rudest management. I purchased something over 600.00 and got treated like I was a nobody on two different occasions by their rude management staff. This location needs training on customer service and deserves a negative star. Get your jewelry someplace other then their

I wish I could get this place to zero star first of all I would like to say don’t purchase NOTHING from this raggedy place. The jewelry is a poor quality and they charge you an expensive price and when you come to try to get help they don’t care so they rob people of their hard earn work money. Kristine Plymire Is the sales associate I have been talking with she does nothing but lie so if she’s you working with her, Good luck

While visiting the Zales in the Lufkin Texas Mall, I was ignored and treated poorly. Over the years, we have bought several pieces in this Zales, but I won't be back. There were 2 sales associates there, and neither would even acknowledge that I was standing there; and in fact, would look away when I tried to make eye contact. Customer service is not at all what it used to be. Whatever happened to, "hello m'am - be right with you!" Or - "it'll be just a minute, thank you for your patience." I was completely ignored, like if they didn't make eye contact, they wouldn't have to help me.

If I could leave 0 stars I would have. My grandsons pooled their money and asked me to order a “Mothers Necklace” with their names and birthstones in it for their Mom for Mothers Day. Customer service regarding delivery was awful and even lied and said they “tried” to deliver it but no one was there and yet UPS said it did not have the necklace and had NOT tried to deliver it. Then, after it arrived, she wore it twice and the chain broke. I contacted customer service and asked them to send a replacement chain but they said I would have to return the whole necklace for replacement or $$ back. Does this make sense to anyone? It has MY grandsons names on it and their birthstones.Why would they rather make it again and send back to me instead of just sending a new (hopefully better quality) chain. I do not recommend Zales or Kays (owned by same people) to anyone!